A complete study on implementation of HRD practices in APSRTC at zonal level is rare in number. In contrast to the earlier practices, an attempt has been made by the researcher to trace out the impact of HRD practices on employees at zonal level and to investigate whether it is implemented in letter and spirit or not by reviewing operational performance of APSRTC and its financial function. This work is not only an in-depth study of HRD practices in APSRTC; the study also presents an overview of the road transport sector in India. With the advent of globalization, transport sectors are confronted with challenges in improving productivity by successfully meeting the intense level of competition from its counterparts. Business today is in a period of change and uncertainty. The success will largely depend on how these challenges are matched with the utilization of human resources that is at our disposal. It has been very unfortunate that the APSRTC has limited its human resource developmental practices for some cadres at apex level only without taking organizational climate of various zones into account while training their managerial personnel. But the need of the hour is to put more emphasis on all the HRD practices at managerial level in the background of their level of climate. The researcher looks at the problems of implementing HRD practices in the context of changing technological advancement and government policies.

Contents: Human Resource Development: A Theoretical Framework, Methodology of Research, Profiles of Select Enterprises in Andhra Pradesh, Human Resources Development in Select Public Enterprises in Andhra Pradesh, Analysis, Conclusions and Suggestions.

Leadership is a key function in the management of any organization. Many theories exist for the choice of the best leadership style, suiting a given situation. But none of these could provide cure for the following maladies of the modern-day businesses : Intense competition amongst leaders, causing abnormal stress and stain, and the resultant degenerative diseases. Fast-paced depletion of natural resources leading to the gravest threat to our ecosystem. Frequent recessions of the economy, leading to : lay-offs, retrenchments, and plant closings. The absence of meaning and purpose in the lives of organizational members. The business world is in need of a panacea, in the form of Exemplary Leadership that can eradicate above ills. Only Spiritual Leadership, based on the universal principles of Spirituality, can provide the hope of rescue. The book provides the quintessential qualities of Spiritual Leadership based upon the world’s four major religions (i.e., Hinduism, Christianity, Islam, and Buddhism).

A complete study on implementation of HRD practices in APSRTC at zonal level is rare in number. In contrast to the earlier practices, an attempt has been made by the researcher to trace out the impact of HRD practices on employees at zonal level and to investigate whether it is implemented in letter and spirit or not by reviewing operational performance of APSRTC and its financial function. This work is not only an in-depth study of HRD practices in APSRTC; the study also presents an overview of the road transport sector in India. With the advent of globalization, transport sectors are confronted with challenges in improving productivity by successfully meeting the intense level of competition from its counterparts. Business today is in a period of change and uncertainty. The success will largely depend on how these challenges are matched with the utilization of human resources that is at our disposal. It has been very unfortunate that the APSRTC has limited its human resource developmental practices for some cadres at apex level only without taking organizational climate of various zones into account while training their managerial personnel. But the need of the hour is to put more emphasis on all the HRD practices at managerial level in the background of their level of climate. The researcher looks at the problems of implementing HRD practices in the context of changing technological advancement and government policies.

Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes