The Compassionate Geek
Title | The Compassionate Geek PDF eBook |
Author | Don R. Crawley |
Publisher | Soundtraining Net |
Pages | 164 |
Release | 2011-05-05 |
Genre | Computer industry |
ISBN | 9780983660705 |
Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Emotional Intelligence in the Workplace
Title | Emotional Intelligence in the Workplace PDF eBook |
Author | Mark Craemer |
Publisher | Sourcebooks, Inc. |
Pages | 129 |
Release | 2020-12-01 |
Genre | Business & Economics |
ISBN | 1647391539 |
Practical strategies to develop your emotional intelligence for career success Emotional intelligence refers to your skill at identifying and effectively responding to what you, and the people around you, are thinking and feeling—and it's especially important in professional settings. Emotional Intelligence in the Workplace is your guide to developing your emotional intelligence, with actionable advice and exercises that help you make empathetic decisions, manage stress, resolve conflict, and maintain productive working relationships. Emotional Intelligence in the Workplace includes: The power of connection—Learn why emotional intelligence is so critical for collaboration and success, along with easy ways to practice self-awareness, develop flexibility, read a room, and more. Real-world examples—Find anecdotes and example scenarios that show you the techniques in action and explain how they help build reputation and trust. Ways to grow and thrive—Discover how increased emotional intelligence opens doors for new opportunities and career advancement. Explore what it means to be emotionally intelligent and actionable ways to apply it for professional success.
5 Chairs 5 Choices
Title | 5 Chairs 5 Choices PDF eBook |
Author | Louise Evans |
Publisher | |
Pages | 146 |
Release | 2020-05-08 |
Genre | |
ISBN |
This book is a call to action. We spend about eighty percent of our day at work, the rest is at home. If we have a bad day at work we are likely to take that negativity home with us and vice versa. It is of paramount importance that we create healthy environments in the spaces that most affect our lives by giving of our best and receiving the like in return. The 5 Chairs is a powerful and systematic method which helps us master our own behaviours and manage the behaviours of others. To be a good leader is to contribute to the success and happiness of everyone, at work and at home, on a conscious level. The 5 Chairs offer 5 Choices. Which will you choose?"One of the most practical books on emotional intelligence that I have ever read."Richard Barrett, Chairman and Founder of the Barrett Values Centre."Louise's work is for people with the intelligence and humility to believe that in life one can always improve, one can try to understand before judging and one can listen to other people's convictions no matter how diverse. In an increasingly multicultural, globalised world where managing diversity is key to success, Louise's guidelines should be a moral obligation."Franco Moscetti CEO, Axel Glocal Business, previously CEO of Amplifon Ltd"The 5 Chair experience is powerful. After reading the book you feel more equipped, excited even, to manage your daily behaviours and conversations in a completely new way, both at work and at home. It's a real game changer."David Trickey CEO at TCO International and Partner at Viral Change TM"Louise's groundbreaking book is for anyone who is interested in bringing more empathy, emotional intelligence and consciousness into their career (and into their daily life). The examples in this insightful book are practical and easy to integrate, and it's a must-read for anyone who wants to be an inspiring and more effective Leader."Ellen Looyen, Bestselling Author, "Branded for Life!"
Emotional Intelligence for Couples
Title | Emotional Intelligence for Couples PDF eBook |
Author | John Lee |
Publisher | Turner Publishing Company |
Pages | 96 |
Release | 2011-10-07 |
Genre | Psychology |
ISBN | 1596529261 |
From best-selling relationship expert comes a common-sense guide to help you and your partner increase your emotional intelligence, teaching you practical ways to express your feelings and strengthen your relationship. What makes a relationship healthy? Most men and women will respond that it's good communication to be able to openly express their own thoughts and feelings, and to better understand their partner's. Emotional Intelligence for Couples explains basic principles of emotional intelligence to equip you with common-sense ways to express your feelings, allowing you to enjoy greater intimacy, clearer communication, and a deeper connection than you have ever known. Discover answers to questions like: What actions and behaviors will make our relationship healthier? How can we practice healthy arguing and recognize healthy anger? How can we prevent our criticism, manipulation, and blame games? Why do I need personal boundaries?
Emotional Intelligence
Title | Emotional Intelligence PDF eBook |
Author | Brandon Goleman |
Publisher | Charlie Creative Lab Limited |
Pages | 124 |
Release | 2020-10-15 |
Genre | |
ISBN | 9781801122948 |
This book is dedicated to helping you explore the various components of emotional intelligence and show you how you can improve at each of them.
Raising Your Emotional Intelligence
Title | Raising Your Emotional Intelligence PDF eBook |
Author | Jeanne S. Segal |
Publisher | Holt Paperbacks |
Pages | 258 |
Release | 2015-08-25 |
Genre | Self-Help |
ISBN | 1627798366 |
Employing exercises, self-tests, case studies, and step-by-step instructions, Segal shows readers how to listen to their intuition and their body's messages, make those signals part of their decision-making process, and thus realize the full benefit of their emotional resources. "Unlike so many parenting books full of generalizations, this title includes specific ideas for games, projects, and even computer games. Highly recommended for all parenting collections." - Library Journal
Raising An Emotionally Intelligent Child
Title | Raising An Emotionally Intelligent Child PDF eBook |
Author | John Gottman |
Publisher | Simon and Schuster |
Pages | 246 |
Release | 2011-09-20 |
Genre | Family & Relationships |
ISBN | 143912616X |
Intelligence That Comes from the Heart Every parent knows the importance of equipping children with the intellectual skills they need to succeed in school and life. But children also need to master their emotions. Raising an Emotionally Intelligent Child is a guide to teaching children to understand and regulate their emotional world. And as acclaimed psychologist and researcher John Gottman shows, once they master this important life skill, emotionally intelligent children will enjoy increased self-confidence, greater physical health, better performance in school, and healthier social relationships. Raising an Emotionally Intelligent Child will equip parents with a five-step "emotion coaching" process that teaches how to: * Be aware of a child's emotions * Recognize emotional expression as an opportunity for intimacy and teaching * Listen empathetically and validate a child's feelings * Label emotions in words a child can understand * Help a child come up with an appropriate way to solve a problem or deal with an upsetting issue or situation Written for parents of children of all ages, Raising an Emotionally Intelligent Child will enrich the bonds between parent and child and contribute immeasurably to the development of a generation of emotionally healthy adults.