"Anyone pursuing success must read this book." —Chris Voss, author of Never Split the Difference A master class in leadership from the world’s top body language expert From internationally bestselling author and retired FBI agent Joe Navarro, a groundbreaking look at the five powerful principles that set exceptional individuals apart Joe Navarro spent a quarter century with the FBI, pursuing spies and other dangerous criminals across the globe. In his line of work, successful leadership was quite literally a matter of life or death. Now he brings his hard-earned lessons to you. Be Exceptional distills a lifetime of experience into five principles that outstanding individuals live by: Self-Mastery: To lead others, you must first demonstrate that you can lead yourself. Observation: Apply the same techniques used by the FBI to quickly and accurately assess any situation. Communication: Harness the power of verbal and nonverbal interaction to persuade, motivate, and inspire. Action: Build shared purpose and lead by example. Psychological Comfort: Discover the secret ingredient of exceptional individuals. Be Exceptional is the culmination of Joe Navarro’s decades spent analyzing human behavior, conducting more than 10,000 interviews in the field, and making high-stakes behavioral assessments. Drawing upon case studies from history, compelling firsthand accounts from Navarro’s FBI career, and cutting-edge science on nonverbal communication and persuasion, this is a new type of leadership book, one that will have the power to transform for years to come.

One of The Globe & Mail's Top 10 Business books of the Year! Rethink Everything You Know About Leadership Strengths "A must-read for anyone wanting to positively stand out in an organization or for leaders wanting to raise the overall performance of the organization." -- Cindy Brinkley, Vice President, Global Human Resources, General Motors "Zenger Folkman's findings related to companion behaviors is exciting. It enhances what's been presented in prior books and makes extraordinary leadership seem like an achievable goal. I would recommend this book to anyone committed to the journey." -- Pam Mabry, Director, Human Resources, The Boeing Company "The authors take the groundbreaking concept of driving leadership effectiveness by building our strengths to a whole new level of practical implementation, providing us with a brilliantly clear road map. I have found this body of work to be absolutely invaluable . . . I cannot imagine a person in a leadership role today who would not find value from reading this book cover to cover." -- Loren M. Starr, Senior Managing Director and Chief Financial Officer, Invesco Ltd. How to Be Exceptional is a milestone in the emerging business case for evidence-based management. Building on two decades of earlier research, the authors brilliantly lay out a simple, concrete, scientifically validated model for achieving consistently superior business results through leadership. . . . Its magic is its simplicity, pragmatism, and focus." -- Eric Severson, Senior Vice President, Talent, Gap Inc. "How to Be Exceptional is the best book on professional development I have read in decades. It reinforces the emerging wisdom that the path to greatness is really about building profound strengths, rather than through relentlessly focusing on one’s weaknesses. This is a great road map for any leader seeking to optimize their growth and impact." -- Michael A. Peel, Yale University, Vice President, Human Resources and Administration

The past, present, and future role of global migration Throughout history, migrants have fueled the engine of human progress. Their movement has sparked innovation, spread ideas, relieved poverty, and laid the foundations for a global economy. In a world more interconnected than ever before, the number of people with the means and motivation to migrate will only increase. Exceptional People provides a long-term and global perspective on the implications and policy options for societies the world over. Challenging the received wisdom that a dramatic growth in migration is undesirable, the book proposes new approaches for governance that will embrace this international mobility. The authors explore the critical role of human migration since humans first departed Africa some fifty thousand years ago—how the circulation of ideas and technologies has benefited communities and how the movement of people across oceans and continents has fueled economies. They show that migrants in today's world connect markets, fill labor gaps, and enrich social diversity. Migration also allows individuals to escape destitution, human rights abuses, and repressive regimes. However, the authors indicate that most current migration policies are based on misconceptions and fears about migration's long-term contributions and social dynamics. Future policies, for good or ill, will dramatically determine whether societies can effectively reap migration's opportunities while managing the risks of the twenty-first century. A guide to vigorous debate and action, Exceptional People charts the past and present of international migration and makes practical recommendations that will allow everyone to benefit from its unstoppable future growth.

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.

Discover Your Purpose and Design a Life That Is Fully Yours ​In Exceptional Every Day, Jason M. Valadão, M.D. will help you transform your life. Using a method called The Process, this book enables you to create and achieve personal goals by helping you understand how to prioritize what is meaningful to you, allocate your time appropriately, and maximize productivity. By gaining control of your life and mastering your time, you’ll be empowered to explore your passions and interests, and create an exceptional and fulfilling life for yourself and your loved ones. It all starts with you. In this book, you’ll learn how to manage your life and value the journey along the way instead of focusing only on the end results. This “why,” the core desire that motivates you to succeed, will help you discover the steps that you can take each day to grow, and will inspire you to share your energy with others so that you can live out your purpose. Filled with exclusive tools and insightful stories, Jason will guide you to discover and create an individualized roadmap that will lead you to the life that you desire. Exceptional Every Day not only promises to transform lives, it delivers.

A new book by former Vice President and #1 New York Times bestselling author Dick Cheney and Liz Cheney.

Exceptional People: Lessons Learned from Special Education Survivors is a unique work that describes disabled (exceptional) students’ and their parents’ perspectives as they journeyed through the education system. For educators, it provides a window to the souls of the children whose lives they affect on a daily basis and offers proven strategies that can be implemented immediately. For students, it describes how they can successfully overcome the embarrassment of their special education label, the humiliation of being bullied by classmates, and the discomfort felt when called “stupid” or “lazy” by their teachers. For parents, it captures their pain when they first learned their child had a disability and the fight they faced as they attempted to advocate for their child (usually not knowing their legal rights, the correct questions to ask, or the organizations available to support them). An easy read with a powerful message, ExceptionalPeople conveys significant insights through its personal stories and professional tips.