Dated May 2007. On cover: Integrating and growing stronger. Spring 2007

This report considers the work and expenditure plans of the Law Officers' Departments, covering the Attorney General's Office, Crown Prosecution Service, the Revenue and Customs Prosecution Office (formerly the Customs and Excise Prosecutions Office), the Serious Fraud Office, the Treasury Solicitor's Department and HM Crown Prosecution Service Inspectorate.

Casinos are often used by political economists, and popular commentators, to think critically about capitalism. Bingo - an equal chance numbers game played in many parts of the world - is overlooked in these conversations about gambling and political economy. Bingo Capitalism challenges that omission by asking what bingo in England and Wales can teach us about capitalism and the regulation of everyday gambling economies. The book draws on official records of parliamentary debate, case law, regulations and in-depth interviews with both bingo players and workers to offer the first socio-legal account of this globally significant and immensely popular pastime. It explores the legal and political history of bingo and how gender shapes, and is shaped by, diverse state rules on gambling. It also sheds light on the regulation of workers, players, products, places, and technologies. In so doing it adds a vital new dimension to accounts of UK gambling law and regulation. Through Bingo Capitalism, Bedford makes a key theoretical contribution to our understanding of the relationship between gambling and political economy, showing the role of the state in supporting and then eclipsing environments where gambling played a key role as mutual aid. In centring the regulatory entanglement between vernacular play forms, self-organised membership activity, and corporate leisure experiences, she offers a fresh vision of gambling law from the everyday perspective of bingo.

In 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals forms in July (the renewal deadline) and it processed half of the 8.2 million Income Tax Self Assessment returns during January to March. At busier times customers experience delays on their correspondence and receive a less responsive service. In the lead up to the Income Tax Self Assessment deadline in January 2008, HMRC answered just two thirds of the 7 million telephone calls made to its contact centres. By encouraging more customers to file tax returns online and removing the need for some returns, HMRC has smoothed peaks in workload and released resources of £7 million a year. The peak in Tax Credit renewal work has, however, increased as the deadline has been brought forward to reduce overpayments. Using different processing targets throughout the year and giving customers more information about how long their information will take to process during peak periods could help spread work out throughout the year. During busy periods, HMRC tends to process simpler Income Tax cases, postponing more complex checks and less urgent work. During peak periods, staff productivity is higher, partly reflecting the simpler cases, but HMRC also experiences increased staff sickness absence. The experience of HMRC and other organisations is that between 15 per cent and 40 per cent of contact with customers is avoidable. Reducing the number of avoidable calls by 15 per cent could release resources of up to £23 million a year or 11 per cent of its annual spending on contact centres.