This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.

Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books

LEADERSHIP IN VETERINARY MEDICINE Leadership in Veterinary Medicine provides both theoretical and practical information for veterinary professionals who are contemplating leadership or currently facing day-to-day leadership challenges. This much-needed book introduces and explores key leadership concepts in the veterinary context whilst encouraging self-reflection through real-world scenarios. Each chapter outlines a particular leadership concept or issue and includes a topic summary, discussion questions, full references and further reading suggestions. This thought-provoking text: Explores the principal areas of leadership for both veterinary professionals and for those leading veterinary professionals Discusses various leadership styles, competencies, behaviours and perspectives Addresses topics such as leadership assessment, organisational dynamics, interpersonal communication, remote and virtual leadership, and collaboration skills Assists readers in developing strategy, leading change, creating effective teams and improving staff engagement Includes practical cases and examples highlighting challenges in veterinary leadership Leadership in Veterinary Medicine is a must-read for all veterinary professionals in leadership posts, for those aspiring to be leaders and for instructors in veterinary schools and veterinary nursing training organisations.

Down-to-earth and intensely practical, this book and video package provides step-by-step guidance on the essential clinical skills required by veterinary students before they face clinical situations encountered in the real world of the busy veterinary professional. This book is the go-to manual for an essential grounding in key veterinary clinical skills for all students and educators of veterinary medicine and animal husbandry.

Handbook of Veterinary Nursing presents essential guidance and helpful tips on developing and delivering high quality nursing care and skills. Fully updated, this easy-to-follow guide reflects recent changes to veterinary nursing qualifications, current terminology and drugs in use. The emphasis is on the importance of working methodically, using high quality procedures, to help the whole veterinary team ensure the most successful outcomes in animal care. Written in note form for quick reference by veterinary nurses and technicians at all stages of their training and career, this will be invaluable for both exam revision and quick reference in clinic. Contents include: The nursing process in veterinary care, physical assessment of the patient, managing the hospital environment, managing the operating room, surgical nursing activities, anaesthesia, diagnostic imaging, diagnostic tests, triage and emergency procedures, and essential calculations for drugs, fluids, nutrition and radiographic exposures. Key features: •Gives clinical advice quickly and simply •Written by authors with many years experience of veterinary nurse training and education •Contains essential calculations •Illustrated in colour throughout

Domestic Animal Behavior for Veterinarians and Animal Scientists, Sixth Edition is a fully updated revision of this popular, classic text offering a thorough understanding of the normal behavior of domestic animals. Provides a complete understanding of the normal behavior of domestic animals Covers dogs, cats, horses, pigs, sheep, cattle, and goats Describes all key aspects of animal behavior, with images to support the concepts Revised and updated to cover the latest thinking, with enhanced coverage of behavioral genetics, animal cognition, and learning Includes access to a companion website with review questions and answers and the figures from the book in PowerPoint