Guidelines for Effective Complaint Management
Title | Guidelines for Effective Complaint Management PDF eBook |
Author | New South Wales. Office of the Ombudsman |
Publisher | |
Pages | 48 |
Release | 1992 |
Genre | Consumer complaints |
ISBN |
Corporate Guide to Effective Complaint Management
Title | Corporate Guide to Effective Complaint Management PDF eBook |
Author | M. Lauren Basham |
Publisher | |
Pages | 66 |
Release | 1994 |
Genre | Consumer complaints |
ISBN |
Effective Complaint Management
Title | Effective Complaint Management PDF eBook |
Author | Bernd Stauss |
Publisher | Springer |
Pages | 496 |
Release | 2019-01-31 |
Genre | Business & Economics |
ISBN | 3319987054 |
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
A Guide to Effective Complaint Management
Title | A Guide to Effective Complaint Management PDF eBook |
Author | |
Publisher | |
Pages | 33 |
Release | 1995 |
Genre | Federal government |
ISBN |
Local Government Complaint Procedure
Title | Local Government Complaint Procedure PDF eBook |
Author | Western Australian Municipal Association |
Publisher | |
Pages | 24 |
Release | 2000* |
Genre | Complaints (Administrative procedure) |
ISBN |
Guidelines on Effective Complaint Handling
Title | Guidelines on Effective Complaint Handling PDF eBook |
Author | Ombudsman Western Australia |
Publisher | |
Pages | 0 |
Release | 2020 |
Genre | Electronic books |
ISBN |
Guidelines for Complaint Management in Organizations
Title | Guidelines for Complaint Management in Organizations PDF eBook |
Author | Standards Australia (Organization) |
Publisher | |
Pages | 56 |
Release | 2014 |
Genre | |
ISBN | 9781775515272 |