Guidebook for Conducting Airport User Surveys
Title | Guidebook for Conducting Airport User Surveys PDF eBook |
Author | |
Publisher | |
Pages | |
Release | 2009 |
Genre | Airports |
ISBN |
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Guidebook for Conducting Airport User Surveys and Other Customer Research
Title | Guidebook for Conducting Airport User Surveys and Other Customer Research PDF eBook |
Author | Jennifer D. Franz |
Publisher | |
Pages | 231 |
Release | 2021 |
Genre | Airports |
ISBN |
Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Guidebook for Conducting Airport User Surveys
Title | Guidebook for Conducting Airport User Surveys PDF eBook |
Author | David C. Biggs |
Publisher | Transportation Research Board |
Pages | 251 |
Release | 2009 |
Genre | Social Science |
ISBN | 0309118123 |
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
GUIDEBOOK for Conducting Airport User Surveys and Other Customer Research (2021)
Title | GUIDEBOOK for Conducting Airport User Surveys and Other Customer Research (2021) PDF eBook |
Author | |
Publisher | |
Pages | 0 |
Release | 2021 |
Genre | |
ISBN | 9780309094221 |
ACRP Report 26
Title | ACRP Report 26 PDF eBook |
Author | |
Publisher | |
Pages | |
Release | 2010 |
Genre | Electronic book |
ISBN |
Airport Passenger-related Processing Rates Guidebook
Title | Airport Passenger-related Processing Rates Guidebook PDF eBook |
Author | Michael James Cassidy |
Publisher | Transportation Research Board |
Pages | 127 |
Release | 2009 |
Genre | Transportation |
ISBN | 0309118050 |
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Resource Manual for Airport In-terminal Concessions
Title | Resource Manual for Airport In-terminal Concessions PDF eBook |
Author | |
Publisher | Transportation Research Board |
Pages | 269 |
Release | 2011 |
Genre | Business & Economics |
ISBN | 0309213533 |
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.