This is the story of the carefully planned resurgence of the State Bank of India (SBI) from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints. The leadership at SBI succeeded in reshaping perspectives and profitability at the bank, which employs a staggering 200,000 people, not withstanding salary restrictions and regulatory bottlenecks. While the primary thrust was on changing employee attitude towards their own organization and, of course, its customers, the transformation exercise was broad-based encompassing fundamental changes in technology, processes and business-mix alike. In about three years beginning 2006, SBI not only defended its own lair against the siege of younger, leaner, meaner rivals but actually took the battle to the attacker’ domains. SBI’s size and setting make the story an inspiring example to other organizations, particularly in the public sector. Written in a fluid and engaging style, and backed by facts, figures, analysis and anecdotes, the book challenges several stereotypes and dogmas common in today’s management circles.

‘If both banks grew at the rate they have achieved in the past four years, ICICI Bank will overtake State Bank in four years in terms of deposits’—Business World, July 2007 ‘Even a casual glance at SBI . . . reveals a bank fuelled by growth . . . SBI has swamped almost every segment of industry it has stepped into’—Business India, August 2009 This is the story of the carefully planned resurgence of the State Bank of India (SBI) from a laid-back incumbent under threat from private players to a customer-oriented competitive organization that has outperformed rivals despite several constraints. The leadership at SBI succeeded in reshaping perspectives and profitability at the bank, which employs a staggering 200,000 people, notwithstanding salary restrictions and regulatory bottlenecks. While the primary thrust was on changing employee attitude towards their own organization and, of course, its customers, the transformation exercise was broadbased, encompassing fundamental changes in technology, processes and business-mix alike. In about three years beginning 2006, SBI not only defended its own lair against the siege of younger, leaner, meaner rivals, but actually took the battle to the attackers’ domains. SBI’s size and setting make the story an inspiring example to other organizations, particularly in the public sector. Written in a fluid and engaging style, and backed by facts, figures, analysis and anecdotes, the book challenges several stereotypes and dogmas common in today’s management circles.

We are experts at hiding from each other. We withhold the truth, pretend we're okay, and perform at great personal cost. In fact, many of us are so good at lying to others about how we're "just fine, thank you" that we don't even realize anymore that we're lying to ourselves. We're missing the opportunity to offer our true selves to the world around us, to say what needs to be said and do what needs to be done, and to live with grace and gumption. If you're tired of smiling on the outside while you are broken and battered on the inside, Ashley Abercrombie has a message for you--it's okay to tell the truth about yourself and what you've been through. In being brutally honest about her own struggle to overcome addiction, rape, abortion, perfectionism, and dysfunctional relationships, she helps you break the silence on your own pain and shame in order to find healing, encouragement, and ultimately acceptance. You'll learn to listen to your gut, courageously own your story (no matter how messy), and release those around you to do the same.

Micheline Helsing is a tetrachromat -- a girl who sees the auras of the undead in a prismatic spectrum. As one of the last descendants of the Van Helsing lineage, she has trained since childhood to destroy monsters both corporeal and spiritual: the corporeal undead go down by the bullet, the spiritual undead by the lens. With an analog SLR camera as her best weapon, Micheline exorcises ghosts by capturing their spiritual energy on film. She's aided by her crew: Oliver, a techno-whiz and the boy who developed her camera's technology; Jude, who can predict death; and Ryder, the boy Micheline has known and loved forever. When a routine ghost hunt goes awry, Micheline and the boys are infected with a curse known as a soulchain. As the ghostly chains spread through their bodies, Micheline learns that if she doesn't exorcise her entity in seven days or less, she and her friends will die. Now pursued as a renegade agent by her monster-hunting father, Leonard Helsing, she must track and destroy an entity more powerful than anything she's faced before . . . or die trying. Lock, stock, and lens, she's in for one hell of a week.

First paperback printing includes "Bonus chapter."

Time is scarce and precious in today’s world and we seek solutions that are quick. While allopathic medicine tends to focus on the management of disease, the ancient study of Ayurveda provides us with holistic knowledge for preventing disease and eliminating its root cause. Dr Bhaswati Bhattacharya takes you through a day in the life of Ayurvedic living.

The author shares the life story, achievements, experiences and his own life memories of his Swedish immigrant grandmother Maja--Marie Kallgren Wittenstrom--who emigrated to the United States from Sweden and lived through the Great Depression as a widow and single mother raising her family in Chicago, Illinois, along with the author's contemporary research into his family's Swedish ancestry.