Monograph comprising approximately 200 case studies of important grievance cases that went to arbitration in the USA, selected from the ' labour relations reporter'.

This text aims to prepare arbitrators and representatives of unions for arbitration hearings. Arranged chronologically, the guide begins advice on avoiding arbitration, progresses to arrangements for the hearing, covers the hearing itself, and concludes with the decision. All aspects of procedural matters, evidentiary problems and professional responsibility are explained, and case studies raise issues and offer solutions that are based on actual arbitration hearings.

Not all industrial disputes are about claims for better conditions than those to which the workers may already be entitled. A large proportion are so-called "grievance disputes", over difficulties in the application of labour legislation, collective agreements or individual contracts of employment. Disputes over the application of collective agreements can often be most easily settled if labour and management agree to submit them to arbitration by an independent, impartial outsider. The present guide, which is a companion volume to Conciliation in industrial disputes published by the ILO in 19.