Time is limited. Attention is scarce. Are you engaging your customers? Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality. This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local. Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as the critical link between a company and its customers in an increasingly distractible and time-starved world. Filled with detailed examples and actionable advice, The Experience Economy helps companies create personal, dramatic, and even transformative experiences, offering the script from which managers can generate value in ways aligned with a strong customer-centric strategy.

An alphabetical look at some different places and things to read, from an atlas at the airport to a zodiac at the zoo.

'"A young girl named Nagi and a giant spider make an unusual pair in this post-apocalyptic story, but living in the mountains is lonely, and they''ve managed to find each other. Join them in their strangely sweet domestic bliss as they spend their days sharing tea and throwing picnics, proving that love (and delicious food) can bring together even the most unlikely of friends. "'

The bestselling book that asks the question: what would present-day America look like if the Civil War never happened? A New York Times bestseller; a Goodreads Choice finalist; named one of the Best Books of the Year by NPR, Slate, Publishers Weekly, Hudson Bookseller, St. Louis Post-Dispatch, Kirkus Reviews, AudioFile Magazine, and Amazon A young black man calling himself Victor has struck a bargain with federal law enforcement, working as a bounty hunter for the US Marshall Service in exchange for his freedom. He's got plenty of work. In this version of America, slavery continues in four states called "the Hard Four." On the trail of a runaway known as Jackdaw, Victor arrives in Indianapolis knowing that something isn't right -- with the case file, with his work, and with the country itself. As he works to infiltrate the local cell of a abolitionist movement called the Underground Airlines, tracking Jackdaw through the back rooms of churches, empty parking garages, hotels, and medical offices, Victor believes he's hot on the trail. But his strange, increasingly uncanny pursuit is complicated by a boss who won't reveal the extraordinary stakes of Jackdaw's case, as well as by a heartbreaking young woman and her child -- who may be Victor's salvation. Victor believes himself to be a good man doing bad work, unwilling to give up the freedom he has worked so hard to earn. But in pursuing Jackdaw, Victor discovers secrets at the core of the country's arrangement with the Hard Four, secrets the government will preserve at any cost. Underground Airlines is a ground-breaking novel, a wickedly imaginative thriller, and a story of an America that is more like our own than we'd like to believe.

Today the classics of the western canon, written by the proverbial ''dead white men,'' are cannon fodder in the culture wars. But in the 1950s and 1960s, they were a pop culture phenomenon. The Great Books of Western Civilization, fifty-four volumes chosen by intellectuals at the University of Chicago, began as an educational movement, and evolved into a successful marketing idea. Why did a million American households buy books by Hippocrates and Nicomachus from door-to-door salesmen? And how and why did the great books fall out of fashion? In A Great Idea at the Time Alex Beam explores the Great Books mania, in an entertaining and strangely poignant portrait of American popular culture on the threshold of the television age. Populated with memorable characters, A Great Idea at the Time will leave readers asking themselves: Have I read Lucretius's De Rerum Natura lately? If not, why not?

Indie Next List Pick · ALA Notable Children’s Book · Texas Bluebonnet Award Winner “A winning tale of love.” —Kirkus (starred review) Perfect for fans of Charlotte’s Web and The One and Only Ivan, Saving Winslow is an uplifting modern classic in the making about a young boy who befriends an ailing newborn donkey and nurses him back to health, from New York Times bestseller and Newbery Medal winner Sharon Creech. Louie doesn't have the best luck when it comes to nurturing small creatures. So when his father brings home a sickly newborn mini donkey, he's determined to save him. He names him Winslow. Taking care of him helps Louie feel closer to his brother, Gus, who is far, far away in the army. Everyone worries that Winslow won't survive, especially Louie’s quirky new friend, Nora, who has experienced loss of her own. But as Louie's bond with Winslow grows, surprising and life-altering events prove that this fragile donkey is stronger than anyone could have imagined. Written in the spirit of Creech favorites Moo and Love That Dog, this standout tale about love and friendship and letting go will tug at the heartstrings. “This heartwarming story is sure to be a hit with fans of E. B. White’s Charlotte’s Web and Kate DiCamillo’s Because of Winn-Dixie.” —School Library Journal (starred review) “Creech packs a tremendous amount of emotion between the lines of her understated prose. Animal lovers in particular will relish Louie’s hard-won triumphs and find joy in Winslow’s strength.” —Publishers Weekly (starred review) “Woven into this narrative is a convincing portrayal of human growth and blossoming—the story is told simply but subtly, celebrating the unexpected strength of the vulnerable.” —Horn Book (starred review)

"Describes twenty-six ways of communicating through writing."--From source other than the Library of Congress