The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

True to its role as the introductory volume to the Practical Guides series, the focus of this text is on application. There are 15 chapters by 11 authors on the following: sensors, analytical instrumentation, chemical process control, final control elements, computer technology, control system theory, analog and digital control devices, distributed control systems and automation systems, programmable logic controllers, ergonomics and occupational safety, and project management strategies. In addition, three appendices are included, on laboratory standards, the basics of electricity and electronics, and the basics of chemistry. New to the second edition is a thorough revision of the text, with updated information on Internet communications, open systems, wireless networks, and other topics. The included CD-ROM contains a complete copy of the text. Annotation : 2004 Book News, Inc., Portland, OR (booknews.com).

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

In this seminal work, Henri Fayol, a French mining engineer and management theorist, lays out the fundamental principles of modern management. First published in 1916, “General and Industrial Management” remains relevant today as a foundational text in the field of organizational management. Fayol’s insights revolutionized the way businesses operate, emphasizing the importance of administrative functions, coordination, and effective leadership. His five key management functions—planning, organizing, commanding, coordinating, and controlling—have become cornerstones of management theory. Through practical examples and case studies, Fayol explores topics such as organizational structure, division of labor, authority, and the role of managers. He advocates for a holistic approach to management that considers both technical and human aspects within an organization. Whether you’re a seasoned manager or a student of business, “General and Industrial Management” provides timeless wisdom and actionable strategies for achieving efficiency, productivity, and success in any organizational setting.