Improving government on a macro level is only possible with public managers who herald change on a micro level. While many studies of government reform focus on new policies and programs, these public managers—building relationships built on trust—are the real drivers behind many successful reforms. In this second edition, chapter authors once again draw on their real-world experience to demonstrate the importance of values-based leadership. With new research and lessons from the first two years of the Obama administration, chapters focus on the concrete ways in which leaders build effective relationships and trust, while also improving themselves, their organizations, and those they coach. Surveying agencies both horizontally and vertically, The Trusted Leader also addresses how public managers can collaborate with political appointees and the legislative branch, while still engaging with citizens to create quality customer experiences. Two brand-new chapters focus on: "Effective Conversations"—the importance of one-on-one conversations to building trust, with a model for having such conversations. "The Diversity Opportunity"—the need to effectively lead across a diverse workforce and a diverse society to build trust in both realms. With the addition of chapter headnotes, the editors provide necessary context, while the new "Resources for Further Learning" feature guides readers toward additional print and web resources.

The revolution in military recruitment advertising to people of color and women played an essential role in making the US military one of the most diverse institutions in the United States. Starting at the dawn of the all-volunteer era, Jeremiah Favara illuminates the challenges at the heart of military inclusion by analyzing recruitment ads published in three commercial magazines: Sports Illustrated, Cosmopolitan, and Ebony. Favara draws on Black feminism, critical race theory, and queer of color critique to reveal how the military and advertisers affected change by deploying a set of strategies and practices called tactical inclusion. As Favara shows, tactical inclusion used representations of servicemembers in the new military to connect with people susceptible to recruiting efforts and rendered these new audiences vulnerable to, valuable to, and subject to state violence. Compelling and eye-opening, Tactical Inclusion combines original analysis with personal experience to chart advertising’s role in building the all-volunteer military.

This research and policy book examines the role of women in the military and the overwhelming evidence to date that warranted repealing the combat exclusion policy. It explores the following questions: How can the success of women in the military serve as justification for its repeal? What will be the potential impact of repealing the policy on the recruitment, promotion and retention of women in the military? How will repealing the combat exclusion policy change the ways in which military men relate to military women? How can repealing the policy set women on the course toward full agency and representation as full citizens in American society at large? Not only will this book help in filling the gaps of the existing literature of public administration and public policy about women in the military but it will provide the personal insights of women who have served under the combat exclusion policy.

“When I became secretary of defense,” Ashton B. Carter said when announcing that the Pentagon would open all combat jobs to women, “I made a commitment to building America's force of the future. In the twenty-first century, that requires drawing strength from the broadest possible pool of talent.” That “pool of talent”—and how our nation's civilian and military leaders have tried to fill it—is what Military Service and American Democracy is all about. William Taylor chronicles and analyzes the long and ever-changing history of that often contentious and controversial effort, from the initiation of America's first peacetime draft just before our entry into World War II up to present-day conflicts in Iraq and Afghanistan. A history that runs from the selective service era of 1940–1973 through the era of the All-Volunteer Force of 1973 to the present, his book details the many personnel policies that have shaped, controlled, and defined American military service over the last eight decades. Exploring the individual and group identities excluded from official personnel policy over time—African Americans, women, and gays among others—Taylor shows how military service has been an arena of contested citizenship, one in which American values have been tested, questioned, and ultimately redefined. Yet, we see how this process has resulted in greater inclusiveness and expanded opportunities in military service while encouraging and shaping similar changes in broader society. In the distinction between compulsory and voluntary military service, Taylor also examines the dichotomy between national security and individual liberty—two competing ideals that have existed in constant tension throughout the history of American democracy.

UnwrittenTruce is a powerful depiction of Black Americans’ struggle for equality told through the lens of uniformed military service. Mosley uses superb story-telling, personal vignettes, and historical examples to show how millions of Americans have lifted themselves from oppression through opportunities gleaned from military service. Collectively these efforts exerted positive outward pressure on American society and by in large has resisted all forms of social change. One of the unique aspects of combat is that rarely are Americans more equal than when thrust into harms way. It has been said there are no atheists in combat; similarly, racism, sexism, and homophobia quickly go by the wayside when under enemy fire.Yet in the 19th century and well into the 21st century, America’s military policies regarding the use of manpower could best be described as an awkward attempt to balance the requirement to win the nation’s wars while supporting a socio-political caste system. President Harry Truman signed Executive Order 9981 on July 26, 1948 in response to police violence perpetrated against Black veterans. His actions broke this trend and set the military on the path to true meritocracy. Today, retired general Lloyd Austin is the first black American Secretary of Defense in part due to the barriers broken down by men and women who served before him. The armed services fiercely resisted integration, gender equality, and LGBTQ equality but over time have grown to value America’s well spring of diversity as a strategic and operational advantage. Under the Trump administration many of the military’s policies supporting transgender inclusion were reversed, making the U.S. military one of many institutions caught in the ideological tug of war regarding social change, which is at the heart of the present day American polarization. For as far as America has come, we still have work to do for Truman’s vision of equality of opportunity to become a reality for all Americans. Join this thought-provoking narrative that celebrates the brave American military pioneers and challenges us all to continue the push for a better expression of America.