This book constitutes revised selected papers from the 20th Workshop on e-Business, WeB 2021, which took place virtually on December 11, 2021. The purpose of WeB is to provide a forum for researchers and practitioners to discuss findings, novel ideas, and lessons learned to address major challenges and map out the future directions for e-Business. The WeB 2021 theme was “From Grand Challenges to Great Solutions: Digital Transformation in the Age of COVID-19.” The 8 papers included in this volume were carefully reviewed and selected from a total of 24 submissions. The contributions are organized in topical sections as follows: digital innovation and transformation, and e-commerce and social media.

Digital Transformation in Healthcare in Post-Covid19 Times discusses recent advances in patient care and offers critical comparative insights into their application across multiple domains in healthcare. By showcasing key problems, best practices and emerging challenges, the book offers a state-of-art review of opportunities and prospects in the process of delivering smart sustainable healthcare services. Topics discussed include healthcare challenges in the post-COVID-19 era, enabling technologies for digital transformation, value driven approaches to the delivery of patient centric top-quality health services, and analytics and enhanced decision making. In addition, the book updates knowledge on best practices for training towards digital transformation and sustainable health. This is a valuable resource for healthcare professionals, medical doctors, researchers, graduate students and members of the biomedical field who are interested in learning more about the use of emerging technologies in healthcare. Holistically discusses the new landscape of digital transformation and sustainability in health Presents a case study driven approach based on real-world scenarios to help readers apply the knowledge gained into practice Promotes sound research on the impact of emerging technologies in health and life specialties and their relevant role during the COVID-19 pandemic

Tourism and hospitality are increasingly becoming more complex, having grown exponentially over the last decade. As the industry becomes more complex, new demands arise regarding its overall organization and operations, which call for not only more experienced and specialized staff, but also advanced technological solutions that support new paradigms and expectations. The Handbook of Research on Innovation, Differentiation, and New Technologies in Tourism, Hotels, and Food Service discusses the current changes and challenges in tourism and hospitality. Covering key topics such as entrepreneurship, local development, and technology, this major reference work is ideal for managers, entrepreneurs, business owners, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.

Managerial, organizational, and entrepreneurial scholars across disciplines have discussed the topic of resilience from developed economies, yet much remains unknown on its practice during modern times and the crises that have recently affected daily lives, business, and workplaces. Moreover, few experiences of economic instability have been reported from emerging countries, where global competition, economic, social, environmental, and sanitary concerns remain as real challenges. It is essential that both researchers and practitioners explore new perspectives and tools to study resilience at many diverse levels and contexts. The Handbook of Research on Entrepreneurship and Organizational Resilience During Unprecedented Times explores experiences in different managerial, organizational, and entrepreneurial issues, particularly from the perspective of emerging countries. By investigating different levels with interdisciplinary approaches and integrative frameworks, it advances new perspectives for future research. Covering topics such as employee creativity, economic crisis, and supply chain management, this major reference work is an indispensable resource for entrepreneurs, business leaders and executives, marketing managers, human resource managers, organization behavior specialists, consultants, government officials, politicians, librarians, students and faculty of higher education, researchers, and academicians.