The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master

Develop emotional intelligence and strengthen social emotional skills in adolescents with this practical, hands-on resource. Helping students develop emotional intelligence (EQ) and social emotional skills is essential to preparing them for success in college, careers, and adult life. This practical resource for educators explains what emotional intelligence is and why it’s important for all students. Boost Emotional Intelligence in Students lays out detailed yet flexible guidelines for teaching fundamental EQ and social emotional skills in an intentional and focused way. The book is split into three modules, which correspond to three main skill areas: Self-awareness and self-management Social awareness and relationship skills Responsible decision-making and problem-solving Each module features ten hands-on, research-based lessons, which are focused on a critical EQ concept and centered around productive and respectful discussion. All lessons are designed to take approximately 35 minutes each but can easily be adapted to meet the specific needs of a school or group as they work to develop emotional intelligence and social emotional skills in their students. Digital content includes reproducible forms to use with students.