Award-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customers—and seal the deal faster. What does a sales professional do when the customer says, “Not yet”? Companies have invested thousands and even millions of dollars in CRM technology over the past decade, but frontline salespeople and sales executives alike are still groping for solutions. The problem of drift—a common phenomenon in which a prospect simply forgets about the product offering and goes dark—is persistent and rampant. Technology doesn’t change behavior on its own. Behavior is changed by adopting better habits. The fact is 44 percent of salespeople give up after one follow-up attempt. That sad reality presents a genuine opportunity. In Follow Up and Close the Sale, Jeff Shore offers research-based insights into the customer’s buying journey to teach sales professionals how to: • Create and maintain Emotional Altitude for the customer • Leverage speed as an advantage • Personalize follow-up to fulfill customer needs and provide value • Overcome the mental barriers that make follow-up a difficult task • Select the right follow-up method • Stay in touch without annoying the prospect • “Wake up” tired leads Better yet, this results-oriented book will make the follow-up process, one often dreaded as a grueling chore, to be genuinely enjoyable. Effective follow-up is relationship-based, service-driven, and emotionally positive. It’s about rituals and routines, rhythms and the right attitude. It’s about not quitting when others give up. Follow-up is what separates the good from the great.

How do we help our friends who have just become Christians or are young in the faith? In this concise and accessible book, Mike Patton unpacks the basics of the Christian faith, helping new believers think rightly about God and live fully for God as they begin their new life in Christ. In ten easy-to-read chapters, Patton introduces readers to the foundational teachings and life-giving practices of Christianity—from the doctrine of the Trinity to reading and understanding the Bible. Designed for individual use or small group discussion, this handbook on the Christian faith has the potential to become the go-to guide for new believers wanting to follow Jesus with their heads and their hands.

Jesus is very candid about what He calls us to do, whether its prayer, love, confession, judgment, or even just to trust in Him. But often the last thing we do is the first thing He requires, which is to simply obey. Obey is a candid look at the way Jesus calls us to live through His words and commands. It is a reflection of one followers journey, beginning on a mission in poor, rural South Africa, to fully appreciate the power of obedience to Jesus. What he found was that Jesus never gave unclear, ambiguous instructions for lifeHe was very straightforward. While His commands are not always easy, they are life-changing for those who choose to listen, pray, and act on them. Obey provides a challenging, but inspirational, starting point to achieving the power of the obedient life.

"'Manaen, my father's dead!' Antipas shrieked. His voice was shrill with terror. 'My life is in danger! Help me hide!' His eyes rolled wildly in his head as he searched for a hiding place. 'They'll surely kill me now. Help me, Manaen. Please help me.'" As a member of the household of Herod the Great, Manaen is immersed in an unpredictable and often violent world. In his search for truth and for love, he finds that it can also be a world of healing and restoration. Manaen is uniquely positioned to witness the entire life of Jesus Christ. The way their lives intertwine provides a fresh perspective on Jesus from the moment of his birth to his persecution, death, and resurrection. Will Manaen's prophecies come to pass, or is he just another false prophet? Though we see mention of the true Manaen in the Bible, we really know little about him. In her novel, "Manaen: Prophet to the King," Robbie Munn Bayler weaves fact and fiction together in a tale of intrigue, adventure, love, and betrayal. From the wealth of the palace to the depth of the tomb, "Manaen: Prophet to the King" is timeless and exciting. It is the story of the influence one man has on every life he touches. You can be a witness to history.

Among the Gospels, John's is unique in both structure and content. Ultimately, faith in Jesus is at the center—with signs highlighted to provoke faith and stories of those who responded to Jesus as examples of faith. In this replacement Tyndale commentary Colin Kruse ably reveals how the Fourth Gospel weaves its themes of belief and unbelief into its rich Christology.

Since publishing his inspirational bestseller in 2004, the author has traveled the world spreading his message of faith certain faith in the promise of Heaven. In Heaven is Real, he shared how life's trials can be turned into spiritual lessons, when we are open to the certainty of God's grace and love. Now, in his first new book in four years, the author of 90 Minutes in Heaven, draws on his own firsthand experiences with the joys of Heaven, as well as the lessons found in the Gospel, to offer a set of "departing instructions," helping readers face the inevitable battles ahead, prepare for eternal life, and, starting today, live a happy, fulfilling, purposeful life on Earth while preparing for the glories of Heaven.

A USA Today bestseller! The lush epic fantasy that inspired a generation with a single precept: “Love As Thou Wilt." Returning to the realm of Terre d’Ange which captured an entire generation of fantasy readers, New York Times bestselling author Jacqueline Carey brings us a hero’s journey for a new era. In Kushiel’s Dart, a daring young courtesan uncovered a plot to destroy her beloved homeland. But hers is only half the tale. Now see the other half of the heart that lived it. Cassiel’s Servant is a retelling of cult favorite Kushiel’s Dart from the point of view of Joscelin, Cassiline warrior-priest and protector of Phèdre nó Delaunay. He’s sworn to celibacy and the blade as surely as she’s pledged to pleasure, but the gods they serve have bound them together. When both are betrayed, they must rely on each other to survive. From his earliest training to captivity amongst their enemies, his journey with Phèdre to avert the conquest of Terre D’Ange shatters body and mind... and brings him an impossible love that he will do anything to keep. Even if it means breaking all vows and losing his soul. “Decadent and dark, Cassiel’s Servant reveals the secrets of the mysterious Cassiline brotherhood. In this gorgeously realized novel, Carey returns to the world of Terre d’Ange and offers us a new and dazzling perspective on a character we thought we knew.”—Nghi Vo, author of The Chosen and the Beautiful and Siren Queen Kushiel's Legacy #1 Kushiel's Dart #2 Kushiel's Chosen #3 Kushiel's Avatar Standalones Miranda and Caliban Starless The Sundering #1 Banewreaker #2 Godslayer At the Publisher's request, this title is being sold without Digital Rights Management Software (DRM) applied.