This text addresses the central problem in anthropological theory of the late 1990s - the paradox that humans are both products of social discipline and creators of remarkable improvisation.

Customer Service: Career Success through Customer Loyalty, 5e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition is reorganized so it is easy to see how key concepts fit together. New information is included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that exceeds customer expectations and creates loyalty and success.

The earth's tectonic plates are moving and a massive eruption beneath the active volcanic areas of Yellowstone is predicted by billionaire scientist who is known only as Noah. Certain that the inevitable eruption will have a cataclysmic effect on humanity; he embarks on a secretive project to create a survivalist community of two hundred of the worlds top scientists. As construction work on the cave complex begins, Noah meets Belinda, a girl working in the small town near the site of the cave. Finishing the underground city is paramount before the eruptions take place, which will create a series of gigantic shocks that will wreak havoc across America. His growing passion for Belinda means he must try to save her. Her love for Noah sparks jealousy in her life-long friend Jeremy and before Noah can intercede she is beaten and nearly raped by him. Driven to desperation, Noah brings her to the building site and they begin their life together in the confines of the large underground city.

"Opinion polls, volatile voting patterns, and street protests demonstrate widespread dissatisfaction with the current system, yet the popular response so far has largely been limited to the angry outcry of No! But negation, by itself, affects nothing. The dominant system doesn't dominate because people agree with it; it rules because we're convinced there is no alternative. We need to be able to imagine a radical alternative - a Utopia - yet we are haunted by the disasters of "actually existing" Utopias of the past century, from fascism to authoritarian socialism. In this re-issue of Thomas More's generative volume, scholar and activist Stephen Duncombe re-imagines Utopia as an open text, one designed by More as an imaginal machine freeing us from the tyranny of the present while undermining master plans for the future. Open Utopia is the first complete English language edition of Thomas More's Utopia that honors the primary precept of Utopia itself: that all property is common property. Open Utopia, licensed under Creative Commons, is free to copy, to share, to use. But Utopia is more than the story of a far-off land with no private property. It is a text that instructs us how to approach texts, be they literary or political, in an open manner: open to criticism, open to participation, and open to re-creation. Utopia is no-place, and therefore it is up to all of us to imagine it. In this volume ... Utopia is re-imagined and brought into the digital age as a participatory technology for undermining authority and facilitating new imagination"--Publisher's description