This guide includes a basic introduction to retail concepts and a profile of the current retail industry for both students and professors. Giving tips to those with or without retail experience on workplace communication, customer interaction, and sales techniques, this guide provides a strong foundation for developing career skills in the retail industry. Also discussed are overall safety in the workplace and the minimization of theft. With activities and discussion points throughout, this resource facilitates active participation and conversation.

This second edition continues to provide an invaluable introduction to retail management concepts for those progressing into management levels of retailing. The book is a practical text for use in conjunction with the relevant curricula and competency-based training resources.

First Steps in a Retail Career, third edition, continues to be an invaluable introduction to the dynamic world of retailing. It provides a strong foundation for you to develop your skills and progress your career in the retail industry. The third edition is aligned to the new SIR07 Retail Package competency requirements and includes both updated information and competency criteria, providing a useful introduction to the concepts associated with working in the retail industry. This edition extends on many of the concepts discussed in the previous editions, reflecting changes to the Retail Package. Particularly attention is paid to the Workplace Communication and Retail Environment Chapters. As well as including a Best Practice Checklist in each chapter, the areas of Customer Service, Selling, Merchandising, Inventory, Safety and Security also see new elements discussed. Teachers and trainers will find this book valuable when used in conjunction with relevant curricula and competency-based teaching resources. This book is designed to support the National Retail Training Package and has been produced in consultation with National WRAPS. The book is suitable for Australian TAFE providers and Registered Trade Organisations (RTO) offering the SIR07 Retail Services Training Package, as well as organisations offering retail training programs (ie McDonald's, Myer etc).

Profiles jobs in the retail industry such as buyers, cashiers, florists, pet shop workers, supermarket workers, and more.

"...excellent coverage...essential to worldwide bibliographic coverage."--AMERICAN REFERENCE BOOKS ANNUAL. This comprehensive reference provides current finding & ordering information on more than 75,000 in-print books published in or about Australia, or written by Australian authors, organized by title, author, & keyword. You'll also find brief profiles of more than 7,000 publishers & distributors whose titles are represented, as well as information on trade associations, local agents of overseas publishers, literary awards, & more. From D.W. Thorpe.