Why should you want to read my book? I was a first-line manager of several businesses for over 40 years. There has been many changes in attitudes and business practices over these years. Therefore, I believe this saying is true "experience is the best teacher, it just costs too much." It is my wish that my experience and my stories will save you time and money. My life changed when I became a manager. I was sandwiched between managers making a career and employees making a living. First-line managers are the backbone of a business. These managers are usually the only ones who understand what it takes to make a product or provide a service. They are the ones on the shop floor or customer service office who keep the company in business day to day, hour to hour. If someone in middle or upper management is absent, no problem, the business will still function on the first line. However, when first-line managers are absent, some part of the plant or service process will suffer, and thus, the business. When the production line or the service line backs-up or slows down, the company expects the first-line manager to get it moving again. First-line managers stand in the gap between the business and the customer. They are the deal-makers in any business. Here are confidential comments on management surveys made by my team members. These are the blurbs that count most for the evaluation of my management style. Team member comments: Comments exactly as given on upward and 360 surveys.GREAT DECISION MAKER TAKES INITIATIVE PEOPLE ORIENTEDForward vision always learning Honest, good listener, provides employee empowerment Knowledgeable - Honest / Fair - DedicatedVery knowledgeable of companies business, has wise visions very courteousGood communicatorDependability Cares about Company and peopleJim handles a changing environment well. He tries to help with difficult situationsDedicated to what he is doing prompt in getting answers to problemsDedicated knowledge of APCo COMPANYHere is my last evaluation: As a manager/supervisor, you are especially good at... employee comments: Allowing us to manage ourselves as a group. He is our leader, but he does not dictate. If we come up with a solution to a problem that affects us as a group, he allows us to handle it as long as we as a group agree on it.He's an excellent leader.Empowerment and EncouragementListening to employees problems and working with us when we have personal needs> Following through with special request & projects. Jim is a wonderful supervisor whom I feel truly cares for his employees, as a co-worker & a person. He is someone I know I can count on.> ACTING IN A PROFESSIONAL MANNER, ALWAYS MAKES DECISION THAT'S BEST FOR THE WHOLE WORK GROUP, AND ALWAYS WILLING TO GO THE EXTRA MILE TO GET THE JOB DONE. I CAN TRULY SAY, I FEEL BLESSED TO HAVE JIM AS MY SUPERVISOR. HE IS DOING AN EXCELLENT JOB. I AM VERY GLAD HE IS APART OF OUR WORK GROUP.

Body language can account for 70 per cent of the message we give out. This book provides an insight into the impact that body language can have at work. It is aimed at first line management level and provides a look at body language and how we need to ensure that we are giving out the right non-verbal messages in different management situations.

This updated and exciting fourth edition of Managing People: A Practical Guide for Front-Line Managers addresses the growing needs of front-line managers who are not themselves specialists in personnel management but whose roles require them to have these skills. A growing trend over the last two decades has given these managers an increasing amount of responsibility of direct line management, which can be extremely challenging especially if the correct training is not given. This book examines how the different parts of managing people fit together, whilst acknowledging that different contexts require different approaches and recognizing ongoing organizational, environmental and legal changes that affect the employment framework. It recognizes the rapidly changing context in which modern front-line managers have to operate and acknowledges the increasing expectations of good leadership as a necessity. However, the book also emphasizes the need for front-line managers to understand themselves, their own management styles and attitudes, together with the importance of empathy in appreciating the perspectives of the staff that work under them. Managing People: A Practical Guide for Front-Line Managers is designed for both new managers and for NVQ/SVQ Level 4 students. It is also appropriate for the first stages of Foundation Degrees and for HND courses combining academic study with workplace learning.

The how-to guide for exceptional management from the bottom up The Effective Manager is a hands-on practical guide to great management at every level. Written by the man behind Manager Tools, the world's number-one business podcast, this book distills the author's 25 years of management training expertise into clear, actionable steps to start taking today. First, you'll identify what "effective management" actually looks like: can you get the job done at a high level? Do you attract and retain top talent without burning them out? Then you'll dig into the four critical behaviors that make a manager great, and learn how to adjust your own behavior to be the leader your team needs. You'll learn the four major tools that should be a part of every manager's repertoire, how to use them, and even how to introduce them to the team in a productive, non-disruptive way. Most management books are written for CEOs and geared toward improving corporate management, but this book is expressly aimed at managers of any level—with a behavioral framework designed to be tailored to your team's specific needs. Understand your team's strengths, weaknesses, and goals in a meaningful way Stop limiting feedback to when something goes wrong Motivate your people to continuous improvement Spread the work around and let people stretch their skills Effective managers are good at the job and "good at people." The key is combining those skills to foster your team's development, get better and better results, and maintain a culture of positive productivity. The Effective Manager shows you how to turn good into great with clear, actionable, expert guidance.