Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change

This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.

If you’ve always wondered how to take the leap from being a struggling employee to an affluent entrepreneur and investor, look no further. On the heels of the smashing success of his debut book, Rex Mendoza’s much-awaited second offering will not leave you disappointed. Brimming with illuminating stories from his personal journey from the bottom of the corporate ladder to the owner of several multimillion-peso businesses, Rex will fire you up to blaze your own trail to success from employee to entrepreneur and investor. In these pages, you will learn how to: • Become an entrepreneur and investor while being an employee • Determine your financial, emotional, and professional readiness to take the leap from employee to entrepreneur • Overcome common excuses that keep you from pursuing entrepreneurship • Create momentum and harness energy to break away from your comfort zones • Plough back and invest in yourself to achieve greater success • Apply fundamental principles and compelling convictions in investing • Define, measure, monitor, and achieve genuine success • And many more!

"This book introduces the student to the organization and management of a fire and emergency services department and the relationship of government agencies to the fire service. Emphasis is placed on fire and emergency service, ethics, and leadership from the perspective of the company officer"--

Special edition of the Federal Register, containing a codification of documents of general applicability and future effect ... with ancillaries.