The Employee Assistance Program Coordinator Passbook(R) prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: interviewing; assessment and referral of troubled employees; preparing written material; characteristics and problems of alcohol and substance abuse clients; individual and group counseling; and other related areas.

This timely book brings together for the first time critical information about the evaluation of employee assistance programs. Although EAPs have existed for over 40 years, the assessment of their value has been fragmented. Contributors to this new volume--blending practical and academic insights--document concerns, address the newer issues and developments in the field of EAPs, and present case examples of actual evaluations. The range and diversity of topics reflect EAPs in transition, their growth patterns, evaluation needs, and evaluation methods. Overall, this important volume emphasizes that successful evaluations depend not only on methodological expertise but a consideration of much broader salient and societal issues.

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.

Employee Assistance Programs (EAPs) are a relatively new development in South Africa, having emerged in the 1980s, and this groundbreaking book provides a comprehensive overview of these EAPs in South Africa. It gives readers a first-hand view of the myriad issues encountered by South African practitioners. Employee Assistance Programs in South Africa provides EAP professionals, human resources managers, social workers, psychologists, and other mental health professionals with startling insight into the significant clinical, cultural, and ethical problems that their South African colleagues face in the workplace. It begins to fill the gap in the literature on professional practice in an apartheid society and can help develop opportunities for dialogue and an exchange of ideas between all EAP workers to help educate them and bring them together. This enlightening and potentially controversial book addresses a variety of pertinent topics, including: the conceptual sophistication of EAPs currently operating in the South African business community an evaluation of the macro model EAP in South Africa in light of the country’s sociopolitical, economic, and social problems cultural concerns facing black and white EAP practitioners and clients ethical conflicts inherent in working in an environment sanctioned by apartheid widespread alcohol and drug problems in South Africa the development of a post-traumatic stress and accident involvement program current educational developments in the EAP field in South Africa Providing a thorough, clear understanding of South Africa’s EAPs, this is an ideal book for all professionals and advanced students interested in the effects of political, societal, and cultural values on the operations of EAPs in a foreign country.

This book presents a comprehensive cross-section of experienced professionals who discuss their efforts to fully integrate employee assistance, work/life, and wellness services.

This landmark text discusses current issues and trends to help employee assistance and human resource professionals do their jobs better and help people live happier, more productive lives by providing them with the resources to deal with personal problems. The current spiraling and escalating rate of change within the business and working world, fueled by other events and phenomena since September 11, 2001, were the impetus and driving force behind the initiative and development of this new fourth edition. This book contains 43 chapters; a total of 21 are from the first two editions, eleven were written specifically for the third edition, and eleven new chapters were exclusively written for this new fourth edition. While savoring the still pertinent, meaningful and relevant-to-today materials from the previous editions, there are nine new updates, written by an all-star team of experts in their respective areas. The topics include history and philosophy, structure and organization, client services and characteristics, program planning and evaluation, professional and paraprofessional training and development, special issues, selected examples and future directions. An excellent textbook for college and university courses and preparation source, this book is a must for professionals wanting to be up-to-date on employee assistance programming, for students in graduate courses and seminars, for college and university courses, and in-service training and continuing education programs.