Far from just raising pinkie fingers and spooning soup, today’s etiquette includes everything from effective networking to appropriate social media engagement to the perfect, polished look. For new graduates and seasoned nurses alike, mastery of modern etiquette is critical to personal and professional success. This revised and expanded third edition of Etiquette & Communication Strategies for Nurses will help you increase your confidence, enhance your reputation, and focus your career aspirations. Filled with practical tips, avoidable faux pas, and informative Q&As, this book will help you: NEW: Plan an engaging and impactful presentation NEW: Boost your career by writing an article NEW: Use a leadership strategy to achieve your personal and professional goals Interview successfully for a new position Dine with confidence in any business or social setting Increase your comfort with business travel Manage online and social media interactions safely and professionally Interact with everyone from executives to subordinates with grace and polish, regardless of the setting or situation Moderate productive meetings Thrive, not just survive, in culturally diverse interactions

This revised and expanded third edition of Etiquette & Communication Strategies for Nurses will help you increase your confidence, enhance your reputation, and focus your career aspirations. Filled with practical tips, avoidable faux pas, and informative Q & As, this book will help you: Plan an engaging and impactful presentation, Boost your career by writing an article, Use a leadership strategy to achieve your personal and professional goals, and much more.

A handy guide to tackling difficult patient and professional interactions with confidence and compassion In this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication—the art of patient care—remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions. Written by a practicing psychotherapist who has devoted nearly 30 years of study to clinician—patient relationships, the book tackles such complex issues as dealing with demanding patients, maintaining professional boundaries, overcoming biases and stereotypes, managing clinician emotions, communicating bad news, challenging a colleague’s clinical opinion, and other common scenarios. The book guides the reader through a conceptual framework for building effective relationships that is based on the principles of mindfulness. These principles are embedded in discussions of the fundamental elements of interpersonal effectiveness, such as hope, empathy, and listening. Chapters apply mindfulness principles to specific challenging situations with concrete examples that describe effective clinical behaviors as well as situations depicting pitfalls that may impede compassionate care. From a focus on everyday manners in difficult situations to beneficial approaches with challenging populations, the guide helps health care professionals confidently resolve common problems. Brief, to-the-point chapters help clinicians channel their clinical knowledge and good intentions into caring behaviors that allow the patient to more fully experience empathy and compassion. With the guiding theme of “using words as precision instruments,” this is a resource that will be referred to again and again. Key Features: • Helps health care professionals and nurses communicate effectively in challenging clinical and professional situations • Uses the principles of mindfulness to build satisfying relationships and resolve problems • Addresses such difficult issues as demanding patients, maintaining boundaries, overcoming biases, managing clinician emotions, and much more • Provides special tips for communicating with family members and caregivers • Authored by a practicing psychotherapist specializing in clinician—patient relationships for nearly 30 years

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Concepts and Cases in Nursing Ethics is a case-based exploration of the core principles of health care ethics applied to nursing. The book is a collaboration between philosopher-ethicist Michael Yeo and nurse-ethicist and educators Anne Moorhouse, Pamela Khan, and Patricia Rodney. It thus combines philosophical and ethical analysis with extensive knowledge and experience in nursing and health care. The book is organized around six main concepts in health care ethics: beneficence, autonomy, truthfulness, confidentiality, justice, and integrity. A chapter is devoted to the elucidation of each of these concepts. In each chapter, historical background and conceptual analysis are supplemented by case studies that exemplify issues and show how the concept applies in health care and nursing practice. In this new edition, the conceptual analysis throughout has been updated and reworked in view of changes in the health care system. In addition, there is a new chapter specifically devoted to recent developments affecting nursing and other health professions. Previous case studies have been modified and new ones added to address current and emerging issues. Although the text focuses mainly on the social and political situation of nursing, the analysis has relevance also for medicine and the allied health professions, and indeed for anyone working in the health system.

Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. Includes 6 months’ free ExamPrepConnect Digital Access with print purchase! Doody’s Medical Review: 100 Points; 5 Stars (First Edition) The third edition of this highly acclaimed review continues to promote efficient, time-saving study by synthesizing the complex knowledge needed to pass the exam into a concise, well-organized format. It is updated with key information about the new ANCC and AANPCB certification exams, including new test-format questions featuring photos of skin and eye conditions and EKGs, and more challenging drag and-drop and multiple-choice questions. Also new to the third edition is more detailed information about nonclinical topics on the exam, including research, ethics, medico-legal issues, advanced practice law, health practices of various cultures, and reimbursement guidelines. One hundred new review questions throughout the book and on the practice exam—including answer key and rationale—increase the total number of questions to more than 700. Designed to help FNP students boost their confidence through intensive review and high-quality questions, the third edition features succinct, precisely targeted “need-to-know” details of diseases commonly seen in primary care. It covers the entire life span from pediatrics through geriatrics, and offers extensive test-taking techniques and question dissection and analysis sections that provide strategies for identifying the best clues during the problem-solving process. Organized by body system, sections are consistently formatted and encompass Danger Signals, Normal Findings, Lab Findings, Benign Variants, and individual Disease Review topics for each system. Additional outstanding features include Exam Tips and Clinical Pearls that help to focus system study on key information. NEW TO THE THIRD EDITION Updated information reflecting the new FNP certification exam New test-format questions used by the ANCC, including photos of skin and eye conditions, EKGs, and more complex drag-and-drop and multiple-choice questions 100 new in-depth review questions for a total of more than 700 Differential Diagnosis tables Additional information about nonclinical topics, including culture, spirituality, and health practices; evidence-based medicine; and more KEY FEATURES Provides a succinct, precisely targeted review of diseases commonly seen in primary care Delineates strategic “question-dissection techniques” for study success Includes Exam Tips and Clinical Pearls to help prioritize and interpret test content Outlines Normal Findings and Benign Variants in physical assessment of each body system Offers intensive pharmacology review Content available digitally via ExamPrepConnect for study on the go ExamPrepConnect Features: All the high-quality content from the book Personalized study plan based on exam date 700+ questions and answers with rationales—study by topic to identify your strengths and weaknesses Lessons and flashcards on key information and abbreviations Discussion board to connect with FNP exam-prep community Games to make studying fun See access details inside book.

Note to Readers: Publisher does not guarantee quality or access to any included digital components if book is purchased through a third-party seller. Includes 6 months’ free ExamPrepConnect Digital Access with print purchase! Doody’s Medical Review: 100 Points; 5 Stars (First Edition) The third edition of this highly acclaimed review continues to promote efficient, time-saving study by synthesizing the complex knowledge needed to pass the AGNP exam into a concise, well-organized format. It is updated with key information about the new AGNP certification exam, including new test format questions featuring photos of skin and eye conditions and EKGs, and more challenging drag-and-drop and multiple-choice questions. Also new to the third edition is information about nonclinical topics on the exam including research; culture, spirituality, and health practices; evidence-based medicine; epidemiology; and reimbursement guidelines. One hundred new review questions throughout the book and on the practice exam—including answer key and rationale—increase the total number of questions to 680. Designed to help NP students boost their confidence through intensive study and high-quality questions, the third edition features a succinct, precisely targeted review of diseases commonly seen in primary care. It covers the complete adult life span from adolescence onward, and offers extensive test-taking techniques and question dissection and analysis sections that provide strategies for identifying the best clues during the problem-solving process. Organized by body system, sections are consistently formatted and encompass Danger Signals, Normal Findings, Lab Findings, Benign Variants, Differential Diagnosis, and individual Disease Review topics for each system. Additional outstanding features include Exam Tips and Clinical Pearls that help to focus system study on key information. NEW TO THE THIRD EDITION Updated information reflecting the new AGNP certification exam New test format questions used by the ANCC, including photos of skin and eye conditions, EKGs, and more complex drag-and-drop and multiple-choice questions 100 new in-depth review questions for a total of 680 Additional information about nonclinical topics including culture, spirituality, and health practices; evidence-based medicine; and more KEY FEATURES Provides a succinct, precisely targeted review of diseases commonly seen in primary care Delineates strategic “question dissection techniques” for study success Includes Exam Tips and Clinical Pearls to help prioritize and interpret test content Outlines Normal Findings and Benign Variants in physical assessment of each body system Offers intensive pharmacology review Content available digitally via ExamPrepConnect for study on the go ExamPrepConnect Features: All the high-quality content from the book Personalized study plan based on exam date 680 questions and answers with rationales—study by topic to identify your strengths and weaknesses Lessons and flashcards on key information and abbreviations Discussion board to connect with AGNP exam-prep community Games to make studying fun See access details inside book.