Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.

This version includes all 21 chapters of Essentials of Fire Fighting, 6th Edition and adds three chapters written and validated to meet the emergency medical and hazardous materials requirements of NFPA® 1001, 2013 Edition. Chapter 22 specifically addresses the Firefighter I and Firefighter II knowledge and skills requirements for the emergency medical care competencies identified in NFPA® 1001, 2013 Edition Chapter 4. Chapters 23 and 24 meet the First Responder Awareness and Operations Levels for Responders according to NFPA® 472: Standard for Competence of Responders to Hazardous Materials/Weapons of Mass Destruction Incidents, 2012 Edition and OSHA 1910.120. The chapters also provide validated content to meet Section 6.6, Mission-Specific Competencies: Product Control, of NFPA® 472. The hazardous materials information is adapted from the IFSTA Hazardous Materials for First Responders, 4th Edition.

For courses in the essentials of fire fighting. Foundations for success in professional fire fighting Essentials of Fire Fighting and Fire Department Operations continues the tradition of excellence in firefighter education. It meets all the requirements of Fire Fighter I and II levels of NFPA 1001®, NFPA 472®, and OSHA 1910.120. The 7th edition offers a complete support package, including skill sheets, knot and rope requirements, and coverage of essential job tasks related to medical requirements of NFPA 1582®.

This new IFSTA manual details the training required of Company Officers according to NFPA® 1021, Standard for Fire Officer Professional Qualifications, 2014 Edition. The manual is divided into two sections to make a clear distinction between the information needed for Fire Officer Level I and Fire Officer Level II. Both print and eBook formats are available. There is no shortage of issues that a company officer might face in the everyday operation of a fire company or unit. This manual addresses the wide range of topics and issues encountered by a company officer, from leadership and supervision to health and safety issues. Great attention was given to focus on the job performance requirements of NFPA® 1021. The fifth edition of Fire and Emergency Services Company Officer builds on the previous edition of the manual while presenting the material in a more concise manner to make it easier for students to read and instructors to teach. By merging related topics, the number of chapters was reduced from 32 in the fourth edition to 17 in the new manual while preserving the material related to the NFPA® standard. The number of appendices was reduced from 20 to 4 by removing information that can be found in other media. Along with reducing the volume of material from the fourth edition, the fifth edition of Fire and Emergency Services Company Officer offers several new features. The manual features a new look with IFSTA’s single-column format and upgraded and updated curriculum components. Learning activities are included to help instructors present the material to their students. Case Histories open each chapter to illustrate important lessons learned in the real world. Photographs, illustrations, and tables are included throughout the manual to illustrate key points and improve the overall instructional value of the material.

Fire and Emergency Services Instructor Eighth Edition helps students meet the job performance requirements of NFPA(R) 1041, Standard for Fire Service Instructor Professional Qualifications (2012) for Instructor levels I, II, and III. The manual also provides a reference for instructors who may perform duties outside of their current certification levels. This new edition has been reorganized to provide clearer separations between the three instructor levels: Ch. 1-9 cover Level I; Ch. 10-14, Level II; and Ch. 15-17 Level III. The text has been shortened from 22 chapters to 17. As a result, the text is more concise and easier to teach. The text reflects new changes in the NFPA(R) standard, including a discussion of bias in instructional and testing materials.

Fundamentals of Fire and Emergency Services offers a range of information to enable the firefighter student to learn and grow in the fire science field. The career development model of the National Fire Academy and the model curriculum of the Fire Emergency Service Higher Education (FESHE) group served as a basis for this important text. With experience in a variety of positions and associations, Jason Loyd, an Instructor for the Private Sector Group of the Emergency Services Training Institute (ESTI) Division of the Texas Engineering Extension Service (TEEX) with experience in the Department of Defense and as Director of the Fire Science Program at Weatherford College, and James Richardson, Assistant Professor of the Protective Service Department at San Antonio College and Interim Program Coordinator for the Emergency Management/Homeland Security Degree Program with over twenty years of service for the Houston Fire Department, provide information on introductory principles including the history of the fire service, career and education opportunities, fire prevention, and fire dynamics, along with planning and strategic skills. With a focus on the history of the fire service and eye on the future of the field, this book serves as an introductory tool for all firefighters who seek both the fundamentals and continued success in the field.