1. Internet & E-commerce, 2. Operations of E-commerce, 3. Applications in B2C, 4. Applications in B2B, 5. E-governance : Concept & Evaluation, 6. E-commerce Business Models.

1. Internet, 2 . Electronics Commerce Fundamentals, 3. Online Transaction, 4. E-Commerce Applications, 5. Supply Chain Management : The Business Network, 6. ustomer Relationship Management, 7. E-Payment System, 8. Models or Methods of E-Payment, 9. Models or Methods of E-Payment System—Part-2, 10 . E-Banking/Online Banking, 11. IT ACT of India 2000, 12. IT Infrastructure, 13. E-Security, 14. Technology Solutions, 15. Website Designing Using HTML & CSS, Appendix.

The Essentials of E-commerce is authored by proficient Professors. The Text of the Essentials of E-commerce is simple and lucid. 1. Internet & E-commerce, 2. Operations of E-commerce, 3. Applications in B2C, 4. Applications in B2B, 5. E-governance : Concept & Evaluation, 6. E-commerce Business Models.

1. Internet, 2 . Electronics Commerce Fundamentals, 3. Online Transaction, 4. E-Commerce Applications, 5. Supply Chain Management : The Business Network, 6. ustomer Relationship Management, 7. E-Payment System, 8. Models or Methods of E-Payment, 9. Models or Methods of E-Payment System—Part-2, 10 . E-Banking/Online Banking, 11. IT ACT of India 2000, 12. IT Infrastructure, 13. E-Security, 14. Technology Solutions, 15. Website Designing Using HTML & CSS, Appendix

ESSENTIALS OF E-COMMERCE: Unit 1: Internet and Commerce : Business Operations in Commerce Practices Vs Traditional Business Practices; Benefits of E-Commerce to Organisation, Consumers and Society; Limitation of E-Commerce. Unit 2: Application in B2C : Consumers Shopping Procedure on the Internet; Products in B2C Model; E-Brokers; Broker-Based Service Online; Online Travel Tourism Services; Benefits and Impact of E-Commerce on Travel Industry, Online Stock Trading and Its Benefits; Online Banking and its Benefit; Online Financial Services and its Future. Unit 3: Application in B2B: Applications of B2B; Key Technologies for B2B, Characteristics of the Supplier Oriented Marketplace, Buyer Oriented Marketplace and Intermediate Oriented Marketplace; Just in Time Delivery in B2B. Unit 4: Applications in Governance : EDI in Governance; E Government; E Governance Applications of the Internet, Concept of Government to-Business, Business-to-Government and Citizen-to-Government; E-Governance Models; Private Sector Interface in E Governance.

1. Basic Forms of Business Communication, 2. Different Models and Processes of Communication, 3. Effective Communication, 4. Theories of Communication and Audience Analysis, 5. Self-Development and Communication, 6. Corporate Communication, 7. Barriers and Breakdowns in Communication, 8. Practices in Business Communication, 9. Principles of Effective Communication, 10 . Writing Skills, 11. Written Business Communication, 12. Written Business Communication-Medium : Letters, 13. Kinds of Business Letters : Request Letters, 14. Good and Bad New Letters, 15. Persuasive Letters : Sales Letters and Collection Letters, 16. Office Memorandum and Circular, 17. Proposal and Report Writing, 18. Oral Presentation, 19. Non-Verbal Aspects of Communication, 20 . Effective Listening, 21. Interviewing Skills, 22. Modern Forms of Communication, 23. International Communication, 24. International Communication Adopting to Global Business.

An excellent book for commerce students appearing in competitive, professional and other examinations. CONTENT 1. Basic Forms of Business Communication, 2. Different Models and Processes of Communication, 3. Effective Communication, 4. Theories of Communication and Audience Analysis, 5. Self-Development and Communication, 6. Corporate Communication, 7. Barriers and Breakdowns in Communication, 8. Practices in Business Communication, 9. Principles of Effective Communication, 10. Writing Skills, 11. Written Business Communication, 12. Written Business Communication-Medium : Letters, 13. Kinds of Business Letters : Request Letters, 14. Good and Bad New Letters, 15. Persuasive Letters : Sales Letters and Collection Letters, 16. Office Memorandum and Circular, 17. Proposal and Report Writing, 18. Oral Presentation, 19. Non-Verbal Aspects of Communication, 20. Effective Listening, 21. Interviewing Skills, 22. Modern Forms of Communication, 23. International Communication, 24. international Communication Adopting to Global Business. SYLLABUS Unit I : Meaning and Objective of Business Communication, Forms of Communication, Communication Model and Process, Principles of Effective Communication. Unit II :Corporate Communication : Formal and Informal Communication, Networks, Grapevine, Barriers in Communication, Group Discussion, Mock Interviews, Seminars, Individual and Group Presentations. Unit III:Essential of Effective Business Letters, Writing Important Business Letters Including Correspondence with Bank and Insurance Companies. Unit IV:Oral & Non-verbal Communication : Principles of Oral Presentation, Factors Affecting Presentation, Effective Presentation Skills, Conducting Surveys. Body Language, Para Language, Effective Listening, Interviewing Skill, Writing Resume and Letter or Application. Unit V : Modern forms of Communication, International Communication, Culture Sensitiveness and Cultural Context, Writing and Presenting in International Situations.