Covering the latest trends and technology changes, this is the fully updated and revised bestselling guide to telecommunications for the nontechnical professional. Includes sections on convergence, globalization, speech recognition, and 3G cellular networks.

Written by the seasoned telecommunications training experts at Hill Associates, this book provides you with a step-by-step introduction to the industry, and includes practical hands-on tips and techniques on implementing key technologies. Covers emerging topics such as optical networking, wireless communication, and convergence, and contains blueprints that help bring the technology to life.

Written by Dan O'Hair, a noted scholar and president of the National Communication Association, and Mary O. Wiemann, a master teacher, The Essential Guide to Group Communication is a brief but thorough supplement that begins with the basics of communication theory and moves on to explain the key concepts of successful group communication. Designed to complement The Essential Guide to Interpersonal Communication and a wide variety off public speaking texts, this booklet offers instructors flexible options for designing a public speaking or introduction to communication course.

Cross Cultural Communication is a practical handbook for those who regularly deal with other cultures in their day-to-day work.

The Essential Guide to Visual Communication is a concise introduction to the evolution, theory, and principles of visual communication in contemporary society. This guide helps students develop the skills they need to become critical consumers of visual media by examining images through the lens of visual rhetoric. Students see how images influence and persuade audiences, and how iconic images can be repurposed to communicate particular messages. Images selected and discussed throughout the text highlight examples of visual communication from earlier generations and the current digital environment that students encounter in their everyday lives.

Virtually every human endeavor involves interpersonal communication. Leading Christian scholar and media commentator Quentin Schultze and respected professor of communication Diane Badzinski offer a solid Christian perspective on the topic, helping readers communicate with faith, skill, and virtue in their interpersonal relationships. Designed as a companion to Schultze's successful An Essential Guide to Public Speaking, this inviting book provides biblical wisdom on critical areas of interpersonal communication: gratitude, listening, self-assessment, forgiveness, trust, encouragement, peace, and fidelity. Given the rapid rise and widespread use of social media, the book also integrates intriguing insights from the latest research on the influence of social media on interpersonal relationships. It includes engaging stories and numerous sidebars featuring practical lists, definitions, illustrations, and biblical insights.