This book constitutes the refereed conference proceedings of the 15th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2016, held in Swansea, UK, in September 2016 The 47 full and 17 short papers presented were carefully reviewed and selected from 90 submissions. They are organized in the following topical sections: social media strategy and digital business; digital marketing and customer relationship management; adoption and diffusion; information sharing on social media; impression, trust, and risk management; data acquisition, management and analytics; e-government and civic engagement; e-society and online communities.

Perhaps one of the most surprising if not actually unsettling things about the Internet and the Web is that there is always something new on the horizon and that it is very difficult to see where this new technology will take us. When ICT was just about big computers and organisational systems it was pretty obvious where the technology was moving us. We all knew about Moore’s Law and that we were going to have greater capacity, smaller and faster devices every year. And during the 1990s and the first decade of the third millennium we all became used to what the Internet and the Web had to offer. But Social Software in the form of Web 2.0 is different. It has put technology in the hands of people who we would never have given it a second thought a few years ago. Leading Issues in Social Knowledge Management contains leading edge research which addresses some of the main issues for those of us who want to use Social Software in a Knowledge Management context or who want to study it or research it. There are 10 research papers as well as an introduction from David Gurteen who is a leading thinker in this field.

TOPICS IN THE BOOK Role of Pension Management on Economic Growth; A Review of Literature Importance of Education and Skills on Performance of Insurance Sector Role of the Gig Economy in the Insurance Sector Weather Based Index Insurance and Its Role in Agricultural Production Implications for Big Data and Analytics on Underwriting Practices in Insurance Sector

This is an open access book. CISOC’2022 – The 2022 International Conference on International Studies in Social Sciences and Humanities, invites the entire scientific, academic and professional community to present their contributions, which can be written in French, English, Spanish or Portuguese. All papers (full articles) will be submitted to a “double-blind review” by at least two members of the Scientific Committee, based on relevance, originality, importance and clarity. The papers presented must bring discussions on actual theoretical, or methodological, or empirical workshop proposals around Social Sciences and Humanities. The topics proposed for the Conference are related to: Psychology, Education, History, Linguistics and language, Political science, Religious studies, Philosophy, Globalization, Humanities, Archaeology, Anthropology, Inter-cultural studies, Development, Geography, Library and Information Sciences.