The growing use of the internet in education and its enormous potential for the future raise important philosophical questions about, for instance, teaching and learning, equality and access, the structure of digitised knowledge or the social role of education. Much depends upon how, and against what background assumptions, these new technologies are used. This volume critically explores key philosophical issues in the rise of technology in education, including assumptions about the inevitability of radical change, the virtues of networking, and the need for adaptability in learning and employment. It also looks at the growing practices of Distance Education and Open Learning as well as on-site uses of the internet, examining the social and cultural dimensions to assess the genuine benefits for education. While resisting easy utopianism, this volume is in no sense pessimistic. On the contrary, it highlights the genuine potential of new technology to transform education, and its critical importance in global and political terms.

This book provides a comprehensive introduction to the conversational interface, which is becoming the main mode of interaction with virtual personal assistants, smart devices, various types of wearable, and social robots. The book consists of four parts. Part I presents the background to conversational interfaces, examining past and present work on spoken language interaction with computers. Part II covers the various technologies that are required to build a conversational interface along with practical chapters and exercises using open source tools. Part III looks at interactions with smart devices, wearables, and robots, and discusses the role of emotion and personality in the conversational interface. Part IV examines methods for evaluating conversational interfaces and discusses future directions.

Transition and change are part of everyone’s life. In the context of higher education, there are multiple points where students will undergo transition. This includes the move from secondary and further education or elsewhere into higher education, where students move from school or college to university. As students near the completion of their studies, they must make decisions about career or further study options, which again necessitates transition. In addition, different cohorts of students such as those from a low socio-economic background, international students, and students facing additional barriers due to gender, ethnicity, or disability will face further transitions. Many students look forward to moving on and progressing with their studies and careers; however, transitions can be challenging, and enhanced support can ensure continued success for all. Perspectives on Enhancing Student Transition Into Higher Education and Beyond supports the various transitions that students entering higher education face throughout the entire learner journey. This book brings together best practice examples of how institutions have enhanced the support offered to address the transition challenges that students face throughout the learner journey before, through, and beyond the university environment. Covering topics such as collaborative teamwork, postgraduate education, and student engagement, this premier reference source is an excellent resource for faculty, administrators, professors, educational leaders, academic advisors, researchers, academicians, and more.

Scale. References: Citations for the references used in the summary

Information systems are large repositories of factual and inferential knowledge intended to be queried and maintained by a wide variety of users with different backgrounds and work tasks. The community of potential information system users is growing rapidly with advances in hardware and software technology that permit computer/communications support for more and more application areas. Unfortunately, it is often felt that progress in user interface technology has not quite matched that of other areas. Technical solutions such as computer graphics, natural language processing, or man-machine-man communications in office systems are not enough by themselves. They should be complemented by system features that ensure cooperative behavior of the interfaces, thus reducing the training and usage effort required for successful interaction. In analogy to a human dialog partner, we call an interface cooperative if it does not just accept user requests passively or answer them literally, but actively attempts to understand the users' intentions and to help them solve their applica tion problems. This leads to the central question addressed by this book: What makes an information systems interface cooperative, and how do we provide capabilities leading to cooperative interfaces? Many answers are possible. A first aspect concerns the formulation and accep tance of user requests. Many researchers assume that such requests should be formulated in natural language.

This is the eBook version of the printed book.Note that this eBook does not contain the practice test software that accompanies the print book. Trust the best selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for exam success. They are built with the objective of providing assessment, review, and practice to help ensure you are fully prepared for your certification exam. Master CCIE Routing and Switching 4.0 blueprint exam topics Assess your knowledge with chapter-opening quizzes Review key concepts with Exam Preparation Tasks CCIE Routing and Switching Certification Guide, Fourth Edition, is a best-of-breed Cisco® exam study guide that focuses specifically on the objectives for the CCIE® Routing and Switching written exam. Well-respected networking professionals Wendell Odom, Rus Healy, and Denise Donohue share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. CCIE Routing and Switching Certification Guide, Fourth Edition, presents you with an organized test preparation routine through the use of proven series elements and techniques. “Do I Know This Already?” quizzes open each chapter and allow you to decide how much time you need to spend on each section. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks sections help drill you on key concepts you must know thoroughly. Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this official study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time. CCIE Routing and Switching Certification Guide, Fourth Edition, is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com/go/authorizedtraining. The official study guide helps you master all the topics on the CCIE Routing and Switching written exam, including: Bridging and LAN switching IP addressing, IP services, TCP, UDP, and application protocol details Layer 3 forwarding concepts EIGRP, OSPF, and BGP routing protocols Quality of service Frame Relay MPLS IP multicast IPv6 Router and switch security Troubleshooting This volume is part of the Certification Guide Series from Cisco Press®. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT.