The demand for knowledge is increasing every day, as is the sheer volume of knowledge that is available to an organization and its team members. At the same time, organizations are facing the retirement of significant numbers of their knowledge workers. These realities are making it critical to reduce time to competency. To bring team members up to speed quickly and help them work independently, the learning and knowledge teams must work together effectively. This issue of TD at Work will: • Provide an overview of the current situation of how learning and knowledge management teams work together. • Identify key forces driving both teams to change. • Present a strategy for building a partnership focused on delivering faster time to competency.

This volume offers a simple, systematic guide to creating a knowledge sharing practice in your organization. It shows how to build the enabling environment and develop the skills needed to capture and share knowledge gained from operational experiences to improve performance and scale-up successes. Its recommendations are grounded on the insights gained from the past seven years of collaboration between the World Bank and its clients around the world—ministries and national agencies operating in various sectors—who are working to strengthen their operations through robust knowledge sharing. While informed by the academic literature on knowledge management and organizational learning, this handbook’s operational background and many real-world examples and tips provide a missing, practical foundation for public sector officials in developing countries and for development practitioners. However, though written with a public sector audience in mind, the overall concepts and approaches will also hold true for most organizations in the private sector and the developed world.

Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries

Performance Through Learning is a practical guide to the key issues surrounding knowledge management from a human resource perspective and provides incisive insights into developing a strategy linked to organizational learning. The authors present a framework and model that practitioners within organizations can adapt to increase performance through learning using knowledge management tools. The book is divided into two parts and includes: *An overview of theory *Case studies and practitioner stories from a range of KM initiatives *Tools and techniques for implementing an effective KM strategy. Written by a respected international author team, the book provides an understanding of the theory that supports knowledge management in the current business environment. Drawing upon real-life examples across a variety of organizational settings, from large global financial and professional services firms, to multinational oil and mining companies, to a small charity in the voluntary sector

Your Talent Development Atlas If you’ve been directing your organization’s talent development effort during the last few years, you might think you’re on a journey without a map. There are few published resources to guide you in a challenge that many experts promise will only become more urgent, and necessary, in the coming years. Elaine Biech, a legendary leader in training and development, understands the road ahead and has partnered with ATD to present a new book that will point the way—ATD’s Foundations of Talent Development: Launching, Leveraging, and Leading Your Organization's TD Effort. Biech imbues this comprehensive volume with the energy and passion she has manifested in a career spanning more than three decades. In her hands, you have a trusted adviser who provides guidance, leadership, and direction to your organization. Biech painstakingly guides you over 36 chapters—taking you from developing your talent development strategy, creating an operating plan, and reinforcing your organization’s talent development mindset, through design and delivery, measurement and evaluation, and preparing for the future. No matter where you are in your development, you will be able to pick up this book and select chapters that describe how you can help your organization. What’s more, Biech has included a new customized model to assist you. Plus, she’s invited dozens of her friends and colleagues to contribute—well-known authors, ATD subject matter experts, and icons in the field—to present a cross-section of voices and approaches in the field. In 2018, ATD celebrates its 75th anniversary by delivering ATD’s Foundations of Talent Development, its first published reference to the profession it leads and supports. Think of this book as your professional atlas. Table of Contents: I. Identify and Clarify the Organization’s Learning Foundation 1. Your Organization’s Learning Culture 2. Leaders Champion Learning 3. Employees Value Learning 4. Everyone has a Learning Mindset 5. Clarifying Your Organization’s Readiness II. Develop a Talent Development Strategy 6. Build A Business Case for Learning 7. Enhance Your Organizational and Industry Savvy 8. Expand Talent Development’s Purpose 9. Partner with Business to Become Trusted Advisors III. Create an Operating Plan: 10. Align TD to the Organization’s Needs 11. Manage the TD Function 12. Balance Services and Budget 13. Leveraging Technology for Learning IV. Reinforce an Organizational Talent Development Mindset 14. Maturing Your Organization’s Learning Culture 15. How Your Organization Learns to Perform 16. Managers Develop their Employees 17. Employees are Accountable for Their Development 18. Talent Development Professionals are Consultants V. Design and Deliver Learning 19. Formal Learning 20. Learning from Others 21. On-the-Job Learning 22. Contemporary Content 23. Services Provided by TD Professionals VI. Fortifying the Learning 24. Enable Social Learning 25. Empower Employees 26. Coach Managers 27. Foster Continual Self-Learning 28. Develop TD Staff VII. Define and Measure the Impact 29. Determine and Demonstrate Organizational Impact 30. Evaluation Methods 31. Getting Started with Evaluation 32. The Future of Evaluation VIII. Prepare for the Future 33. The Workplace of the Future 34. The Workforce of the Future 35. Talent Development Future Trends 36. Guiding Your Organization’s Future

Get Started Now. Take Action. Staying ahead of change in the world, your organization, and your profession requires action. You learned a lot to launch your organization’s talent development effort. As you position it for the future, what you need to know grows exponentially. As futurist Ray Kurzweil once said, “If I take 30 steps linearly, I get to 30. If I take 30 steps exponentially, I get to a billion.” How do you prepare for exponential growth? In ATD’s Action Guide to Talent Development: A Practical Approach to Building Organizational Success, industry expert and bestselling author Elaine Biech lays out the steps you can take. The companion volume to ATD’s Foundations of Talent Development: Launching, Leveraging, and Leading Your Organization’s TD Effort, this book follows an eight-step framework for defining your organization’s learning foundation through preparing for the future. You are your organization’s trusted advisor, and Biech offers practical questions, organizational assessments, and tips for each step you must guide your organization through. She also presents the newest thinking from university educators and researchers that organizational experts have relied on for years, as well as from industry practitioners and luminaries in leadership and development. Open this book to any page. Jump in where you think it will be most beneficial to you or your organization. Whether you work inside a company or as an external consultant, whether you work for a large organization or a small one, whether you are launching your first talent development effort or fine-tuning a function that’s been in action for decades—you are sure to find valuable concepts, designs, and ideas. Get started now. Take action.

Organizations struggle to capture tacit knowledge. Workers struggle to find answers and information across organizational databases and boundaries and silos. New comfort with social sharing, combined with the proliferation of new social tools, offer easy, useful means of sharing not just what we do but how we get things done. For the organization this supports productivity, improves performance, encourages reflective practice, speeds communication, and helps to surface challenges, bottlenecks, and that elusive tacit knowledge. For the worker it illuminates strengths, talents, struggles, and the reality of how days are spent. For the coworker or colleague it solves a problem, saves time, or builds on existing knowledge. And for management it helps to capture who does what, and how, and otherwise makes visible so much of what is presently opaque. What does showing work mean? It is an image, video, blog post, or use of another tool, or just talking to describe how you solved a problem, show how you fixed the machine, tell how you achieved the workaround, explain how you overcame objections to close the deal, drew the solution to the workflow problem, or photographed the steps you took as you learned to complete a new task. Some of the most effective examples of showing work offer someone explaining how/why they failed, and how they fixed it. Show Your Work offers dozens of examples of individuals and groups showing their work to the benefit of their organizations, their industries, and themselves. Show Your Work offers dozens of real examples of showing work, supported with tips for how to help it happen, how leaders can lead by showing their own work, and how L&D can extend its reach by showing its own work and helping others show theirs.