Are you tired of employees not getting the big picture, supporting your initiatives, or following your processes, or even directives? Do you feel like you can never take more than a few days off because your business will flounder if you aren't there to drive or follow up on every critical task? Are you longing for freedom, and feel like your business owns you, but simultaneously the thought of giving up control and delegating decisions to your team terrifies you? Are you afraid to hold your employees accountable out of fear they will leave you? Don't lose hope just yet! Brian Harding has been there, and after years as a business owner and consultant, he has learned the secrets to creating a workplace where employees thrive without constant supervision, a positive culture predominates, and everyone knows what is expected of them. Now Brian shares his years of experience and expertise in his new book Service Industry Success. He explores the challenges you are facing and provides you with the necessary skills and strategies to transform your organization.

Examines the controversial Japanese model of lean production and its impact on work and workers in the global auto industry.

"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--

Provides the frank answers to questions about how teams work, what makes them effective, when they are useful, how to get them going, and how to maintain their vigor and productivity over the long haul. Draws on a survey of over five hundred organizations and an in-depth study of twenty-eight companies (conducted jointly by Industry Week and the Association for Quality and Participation).

It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.

In today's interconnected world, the management and control of critical infrastructure and industrial processes have become paramount. Supervisory Control and Data Acquisition (SCADA) systems stand at the forefront of this technological revolution, enabling efficient monitoring, control, and optimization across various domains, from energy and utilities to manufacturing and transportation. This book, "Mastering SCADA Systems: A Comprehensive Guide," seeks to demystify the complexities surrounding SCADA technology while providing a practical and insightful resource for professionals, students, and enthusiasts alike. Whether you are an engineer, a technician, a researcher, or a decision-maker in industries relying on SCADA systems, this book aims to equip you with the knowledge and tools necessary to understand, implement, and leverage SCADA technology effectively. Our journey begins with an exploration of the fundamental concepts underlying SCADA systems, delving into their architecture, components, and operational principles. We will examine the intricate network of sensors, controllers, and communication protocols that form the backbone of SCADA infrastructure, laying the groundwork for deeper exploration. Throughout the chapters that follow, we will navigate the intricacies of SCADA system design, implementation, and integration, addressing critical considerations such as security, reliability, and scalability. Drawing upon real-world examples and case studies, we will uncover the diverse applications of SCADA technology across industries, from power plants and water treatment facilities to smart cities and beyond. As we embark on this journey, it is essential to recognize the evolving landscape of SCADA technology and the challenges it presents. From cybersecurity threats to regulatory compliance, the field of SCADA systems is constantly evolving, demanding continuous adaptation and innovation. By embracing emerging technologies such as the Internet of Things (IoT) and artificial intelligence, we can unlock new opportunities for efficiency, resilience, and sustainability within SCADA ecosystems. At its core, this book is a testament to the transformative power of SCADA technology and the collective expertise of professionals dedicated to its advancement. It is my hope that the insights, strategies, and best practices shared within these pages will empower you to navigate the complexities of SCADA systems with confidence and foresight. I extend my deepest gratitude to the countless individuals and organizations whose contributions have shaped the landscape of SCADA technology. It is through their innovation, dedication, and collaboration that we continue to push the boundaries of what is possible in the realm of industrial automation and control. May this book serve as a guiding light on your journey to mastering SCADA systems, empowering you to unlock new frontiers of efficiency, reliability, and resilience in the digital age.

One of the world’s top advertising executives shows how iconic brands win new customers and build armies of evangelists. Great brands stand for more than just cool products and clever advertisements. They inspire audiences. They enrich communities. They energize people. They move people’s lives forward. Most importantly, great brands don’t just interrupt: they empower. And that empowerment leads to exponential growth. Over the past 20 years, Jeff Rosenblum and his team at Questus have created content and campaigns for Apple, Capital One, Disney, The NFL, Samsung, Starbucks, Universal, Wyndham, Verizon and many more of the world’s most iconic brands. In Exponential, he turns that wealth of experience into a comprehensive program for modern advertising and business strategy. The book makes a passionate case that business leaders need to shift away from interruptions and superficial messages to focus on empowerment, culture, values, leadership, and transparency. With engaging stories and revealing brand examples, Exponential shows how brands can: Produce exponential growth by shifting from interruptions to empowerment Create brand evangelists with content that informs and inspires Embrace transparency and culture to tell authentic brand stories Generate massive ROI throughout the purchase journey Exponential is about storytelling done right, and the book practices what it preaches. It’s packed with colorful anecdotes from Rosenblum’s own career and clear examples of brands that grew exponentially. With a light touch, it unpacks heavy insights from neuroscience, market research, and big data, outlining what it takes for brands to truly be great and not merely say they are great.