In 1964, when the Civil Rights Act was passed, Congress wisely created an agency based in the U.S. Department of Justice to help forestall or resolve racial or ethnic disputes evolving from the act. Mandated by law and by its own methodology to shun publicity, the Community Relations Service developed self effacement to a fine art. Thus the accomplishments, as well as the shortcomings, of this federal venture into conflict resolution are barely known in official Washington, and even less so by the American public. This first written history of the Community Relations Service uses the experiences of the men and women who sought to resolve the most volatile issues of the day to tell the fascinating story of this unfamiliar agency. This multiracial cadre of conciliation and mediation specialists worked behind the scenes in more than 20,000 confrontations involving racial and ethnic minorities. From Selma to Montgomery, at the encampment of the Poor Peoples' Campaign in Resurrection City, to the urban riots of the sixties, seventies, and eighties, from the school desegregation battles north and south, at the siege of Wounded Knee, and during the Texas Gulf Coast fishing wars between Southeast Asian refugees and Anglos, these federal peacemakers lessened the atmosphere of racial violence in every major U.S. city and thousands of small towns. These confrontations ranged from disputes that attracted worldwide attention to the everyday affronts, assaults, and upheavals that marked the nation's adjustment to wider power sharing within an increasingly diverse population. While Resolving Racial Conflict examines some of the celebrated breakthroughs that made change possible, it also delves deeply into the countless behind the scenes local efforts that converted possibility to reality. Among the many themes in this book that provide new perspective for understanding racial conflict in America are the effects of protest and conflict in engineering social change; the variety of civil rights views and experiences of African Americans, Native Americans, Asians, and Hispanics; the role of police in minority relations; and the development and refinement of techniques for community conflict resolution from seat of the pants intervention to sophisticated professional practice. Resolving Racial Conflict will appeal to students of civil rights and American history in both the general and academic communities, as well as students of alternative dispute resolution and peace and conflict studies.

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the U.S. Department of Justice over the course of the last three decades. That the Trump administration has sought to eliminate CRS gives this book increased urgency and relevance. Covered in this expanded edition are the post–9/11 efforts of the CRS to prevent violence and hate crimes against those perceived as Middle Eastern. Also discussed are the cross-border Elián González custody dispute and the notable tragedies of Trayvon Martin and Michael Brown, both of which brought police interaction with communities of color back into the spotlight. The 2009 Matthew Shepard and James Byrd, Jr., Hate Crimes Prevention Act substantially altered CRS’s jurisdiction, which began to focus on gender, gender identity, religion, sexual orientation, and disability in addition to race, color, and national origin. Lum’s documentation of this expanded jurisdiction provides insight into the progression of civil rights. The ongoing story of the Community Relations Service is a crucial component of the national narrative on civil rights and conflict resolution. This new edition will be highly informative to all readers and useful to professionals and academics in the civil rights, dispute resolution, domestic and international peacemaking, and law enforcement-community relations fields.