When healthcare employees are engaged in their work, patient outcomes are likely to improve. So it’s essential for leaders in healthcare organizations to pay attention to how their employees feel about their work. “Employee Engagement in Healthcare” makes a case for employee engagement and provides a road map for assessing and improving engagement. Author Jill Christensen describes the leadership traits that drive employee engagement and the elements of a successful engagement strategy. This issue of TD at Work includes: · case studies of healthcare organizations that improved engagement · a six-step employee re-engagement strategy · guidance for creating a core team · strategies for improving communication · an employee engagement implementation checklist.

"Rising caregiver burnout is a critical issue, and this book presents a simple model for reenergizing the healthcare workforce and creating sustainable employee engagement by refocusing on basic human needs"--

Organizations around the world are using Lean to redesign care and improve processes in a way that achieves and sustains meaningful results for patients, staff, physicians, and health systems. Lean Hospitals, Third Edition explains how to use the Lean methodology and mindsets to improve safety, quality, access, and morale while reducing costs, increasing capacity, and strengthening the long-term bottom line. This updated edition of a Shingo Research Award recipient begins with an overview of Lean methods. It explains how Lean practices can help reduce various frustrations for caregivers, prevent delays and harm for patients, and improve the long-term health of your organization. The second edition of this book presented new material on identifying waste, A3 problem solving, engaging employees in continuous improvement, and strategy deployment. This third edition adds new sections on structured Lean problem solving methods (including Toyota Kata), Lean Design, and other topics. Additional examples, case studies, and explanations are also included throughout the book. Mark Graban is also the co-author, with Joe Swartz, of the book Healthcare Kaizen: Engaging Frontline Staff in Sustainable Continuous Improvements, which is also a Shingo Research Award recipient. Mark and Joe also wrote The Executive’s Guide to Healthcare Kaizen.

"6 Shortcuts to Employee Engagement" is a treasure trove of easy-to-implement, high-impact ideas for healthcare leaders struggling to keep employees engaged. It provides structured, sustainable, simple, and practical solutions for employee engagement challenges, plus 12 turnkey Bonus Tools and 4 Videos to streamline implementation of ideas. Take the shortcut to improved: Satisfaction Safety Productivity Efficiency Quality of care Retention With these transformational ideas and tools, it couldn't be easier! "6 Shortcuts to Employee Engagement gets right to the heart of what's needed in healthcare today: improved employee engagement. Using a translational approach, Vicki synthesizes current evidence-based research about employee engagement and combines it with success stories of organizations that are doing things right. And the shortcut format is perfect for busy leaders. Every healthcare leader should read this book!" Neil Meltzer, President & CEO, LifeBridge Health"

As a serial entrepreneur, Kevin Kruse has seen time and again that the leadership practices that actually work are the opposite of what is commonly taught and implemented. Close Your Open Door Policy shows how a contrarian approach can be a better, faster, and easier way to succeed as a leader. Chapter by chapter, Kruse focuses on a piece of popular wisdom, then shows with real-world case studies and quantitative research that the opposite approach will lead to better results, encouraging leaders to play favorites, stay out of meetings, and, of course, close their open doors.

Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor's office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees. Patients Come Second shakes up the traditional healthcare model, arguing that in order to care for and retain patients, leaders must first create exceptional teams and find ways to engage nurses, administrative staff, physicians, supervisors, and even housekeeping staff and switchboard operators. By connecting employees' work with a higher purpose and equipping them with the tools to become leaders themselves, patient care can be dramatically transformed. And with continuing healthcare changes on the horizon and ever-rising pressure to acquire and keep patients, doing so now is more important than ever. Britt Berrett, president of an 898-bed hospital, and Paul Spiegelman, founder and CEO of a successful patient-experience company, are the perfect guides to the changes needed in healthcare leadership. With a rich combined experience in their field, they have filled each chapter with an abundance of engaging, insightful stories and write with a humor and friendliness that balances and enhances the urgency of their message.