Employee and Client Satisfaction and Morale in a Social Services Agency

Employee and Client Satisfaction and Morale in a Social Services Agency
Title Employee and Client Satisfaction and Morale in a Social Services Agency PDF eBook
Author Jay D. Heyboer
Publisher
Pages 96
Release 1993
Genre Consumer satisfaction
ISBN

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Social Work Practice

Social Work Practice
Title Social Work Practice PDF eBook
Author John Poulin, PhD, MSW
Publisher Springer Publishing Company
Pages 481
Release 2019-11-15
Genre Social Science
ISBN 0826178537

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This primary social work practice text, built around the nine core 2015 CSWE competencies, is the only book available that provides students with the benefits of a fully integrated competency-based approach. Social Work Practice: A Competency-Based Approach immediately immerses students in the competencies required for social work practice at the micro, mezzo and macro levels. Designed for use in both upper level BSW and foundation level MSW social work practice courses, the book is uniquely structured to deliver the knowledge and skills students need to develop mastery of the professional social work competencies. Chapters provide a comprehensive overview of the theories, concepts, and practice components related to each competency. Engaging vignettes, chapter objectives that outline key concepts, abundant case examples, critical-thinking questions, and a detailed case summary with discussion questions in each chapter, help students deepen their understanding of practical applications of the nine core competencies. Each chapter uses the same case to perfectly illustrate the complexity of social work practice and the interconnections among the professional competencies. A robust supplementary instructor package includes PowerPoints, competency-based class assignments with grading rubrics, and sample syllabi. Print version of book includes free, searchable, digital access to entire contents. Key Features: Uniquely organized with a fully integrated competency-based approach Devotes one or more chapters to each of the nine CSWE professional competencies Delivers abundant case studies that facilitate in-depth understanding and integration of competencies Provides case vignettes, critical thinking and discussion questions, and chapter summaries Includes supplementary instructor resources such as PowerPoints, group discussion questions, and competency-based written assignments with grading rubrics Offers sample syllabi for two separate one-semester courses and a seven-week online course Includes Student Resources, featuring online forms, templates, exercises, plans, and more to provide students with ample practice opportunities

The Handbook of Human Services Management

The Handbook of Human Services Management
Title The Handbook of Human Services Management PDF eBook
Author Rino J. Patti
Publisher SAGE
Pages 537
Release 2009
Genre Business & Economics
ISBN 1412952913

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Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

Social Work Research and Evaluation Skills

Social Work Research and Evaluation Skills
Title Social Work Research and Evaluation Skills PDF eBook
Author Frederic G. Reamer
Publisher Columbia University Press
Pages 458
Release 1998
Genre Political Science
ISBN 9780231102223

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Reamer demonstrates how case-workers, program directors, and administrators evaluate the effectiveness of interventions, conduct needs assessments, draw on empirically-based literature and findings to inform their practice, and, finally, create and disseminate information for use by other professionals.

The Handbook of Social Welfare Management

The Handbook of Social Welfare Management
Title The Handbook of Social Welfare Management PDF eBook
Author Rino J. Patti
Publisher SAGE
Pages 594
Release 2000-05-11
Genre Medical
ISBN 9780761914709

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A compendium of every aspect of social welfare management and the ultimate reference book, this volume: introduces the field of social welfare management; examines the organizational background of social welfare; discusses the various tasks and roles of the social welfare manager; and considers specific fields of care such as mental health, families and children, and older people.

Psychosocial Safety Climate

Psychosocial Safety Climate
Title Psychosocial Safety Climate PDF eBook
Author Maureen F. Dollard
Publisher Springer Nature
Pages 456
Release 2019-08-24
Genre Psychology
ISBN 3030203190

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This book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such as psychological distress, emotional exhaustion, depression, worry, engagement, health, cognitive decline, personal initiative, boredom, cynicism, sickness absence, and productivity loss, in various workplace settings across many countries. This unique book allows practitioners to rapidly update practical measures, benchmarks and processes, and provides students and trainees with an introduction to PSC and important concepts and methods, quantitative and qualitative, in occupational health with leads to further sources. Students as well as experts on occupational health and safety, human resource management, occupational health psychology, organisational psychology and practitioners, unions and policy makers will find this book highly informative. It covers relevant materials for undergraduate and postgraduate education, drawing upon the concepts, topics and methods (diary, multilevel, longitudinal, qualitative, data linkage) within the multidisciplinary occupational health area.

Journal of Human Services Abstracts

Journal of Human Services Abstracts
Title Journal of Human Services Abstracts PDF eBook
Author
Publisher
Pages 382
Release 1984
Genre Social service
ISBN

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