Covers: current activities, critical factors, & an analysis of both the Oregon & Minnesota Lottery's networks & terminals. Forms & glossary.

In the ever-growing world of technology, it is becoming more important to understand the developments of new electronic services and mobile applications. Innovative Mobile Platform Developments for Electronic Services Design and Delivery is a comprehensive look at all aspects of production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services. This volume is perfect for the interest of professionals, academic educators, researchers, and industry consultants by providing the latest interdisciplinary research as a new platform for learning and research dissemination.

The volume presents the best papers of the special issue ‘E-Services’ of the Journal of Value Chain Management. A group of well-known authors from around the world discuss the state-of-the-art of the research and development in various aspects of ‘E-Services’ including E-Commerce, international aspects of electronic services, growth through E-Services, satisfaction and loyalty in electronic markets, and service engineering.

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations. Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations. Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.

"This book lays the theoretical foundations for understanding e-services as well as provide real life cases of e-services"--Provided by publisher.

Report of the Study of Telecommunications Structures: From Telecommunications to Electronic Services: A Global Spectrum of Definitions, Boundary Lines, and Structures focuses on the advancements in the processes, methodologies, and regulations involved in telecommunications and electronic services. The book first elaborates on common themes and a comparative analysis, including a comparative assessment of definitional and boundary line issues; varying national approaches to the structures of the telecommunications industry; and "engines" for change, institutional mechanisms, and economic pressures. The manuscript then examines international policy issues and institutional perspective of international issues. Topics cover agreements for information and financial service-oriented networks; enhanced service interconnection; impact of international satellite services on national tariff and service policies; and spillover of changes in domestic policy to the international arena. The publication takes a look at the growth of telecommunications and electronic services in the United States, United Kingdom, Japan, and Canada. Discussions focus on the British approach to service definitions and categories; definitional issues raised by the telecommunications business law; reconciling competitive goals with advanced service capabilities; jurisdictional boundaries in Canadian telecommunications; and domestic satellite policies. The text is a valuable source of data for telecommunications and electronic services experts wanting to explore the progress in telecommunications and electronic services.

This book constitutes the refereed proceedings of the Second International Workshop on Technologies for E-Services, TES 2001, held in Rome, Italy, in September 2001. The 15 revised full papers presented were carefully reviewed and selected for inclusion in the book. Among the topics addressed are b2b protocols, inter-enterprise process execution, business logic, cooperative multiplatform environments, session-oriented telecommunication services, cross-organizational workflow environments, Internet-based workflow, composite e-services, transactional business processes, e-service security, distributed e-services, mobile commerce, e-commerce, pervasive services infrastructure, and mobile Internet agents.