This title provides readers with a practical system for handling everything that comes in and leaves their companies' computers - from transaction details to confidential documents. It helps businesses consider e-mail as a critical business tool and to maximize the effectiveness of their system.

NIST 800-45 v2 Guidelines on Electronic Mail Security is a set of recommendations from the National Institute of Standards and Technology on Electronic Mail Security.The purpose of the Guidelines on Electronic Mail Security is to recommend security practices for designing, implementing, and operating email systems on public and private networks. While intended as recommended guidance for Federal departments and agencies, it may be used in the private sector on a voluntary basis. Mail servers are frequently targeted by attackers. Various types of email content and attachments have also proven to be effective in introducing viruses and other malware into networks through mail clients. Email is extensively used as a vector to deliver attacks that exploit vulnerabilities in users' workstations or use social engineering methods to trick users. These attacks often lead to the compromise of the user workstation or the release of sensitive information even when the email client is securely configured. This document may be used by organizations interested in enhancing security on existing and future mail systems to reduce the number and frequency of email-related security incidents. This document presents generic principles that apply to all systems. It covers the following:Disclaimer This hardcopy is not published by National Institute of Standards and Technology (NIST), the US Government or US Department of Commerce. The publication of this document should not in any way imply any relationship or affiliation to the above named organizations and Government.

Trillions of e-mails travel each year through corporate networks—and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only danger—they now have to contend with blogs, social networking sites, and other new technologies. Packed with electronic rules, step-by-step guidelines, sample policies, and e-disaster stories, this revised edition of The e-Policy Handbook helps readers: implement strategic electronic rules • prevent security breaches and data theft • safeguard confidential company and customer information • manage new and emerging technologies • write and implement effective policies • train employees. Updated to cover new technologies, including instant messaging, social networking, text messaging, video sites, and more, this is a comprehensive resource for developing clear, complete e-policies.

Email and Internet use is increasingly topical as employers and employees test the boundaries of acceptable use of new communications technology in the workplace. The potential legal liabilities make this a crucial decision-making area for all involved in human resources management. Tolley’s Managing Email and Internet Use will provide you with the essential legal guidance and practical advice to establish, implement and enforce a policy for internet and Email use in your workplace. Tolley’s Managing Email and Internet Use analyses and interprets (in plain language) the law on monitoring employees’ Email and internet activity, the use of confidentiality notices, privacy, harassment and Email interception by employers. It also provides information on the key regulations and guidelines which affect Email and internet policy, including the Human Rights Act 1998, Data Protection Act 1998 and the Regulation of Investigatory Powers Act 2000. Tolley’s Managing Email and Internet Use is the only practical guide to offer you: - strategic guidance on implementing, policing and maintaining an effective Email and internet policy - Current thinking on managing Email and internet use - Sample policies, disclaimers, rules and procedures to assist in establishing your own guidelines - A practical approach featuring questions and answers, checklists and case studies - An accessible read regardless of previous legal experience - Latest case law from recent cases involving Email and internet policy Tolley’s Managing Email and Internet Use is a complete reference source for Email and internet policy in the workplace.

There is little doubt that online technologies have transformed the way business operates in recent years. And in this age of such advanced technology, email is still the most preferred and often most efficient form of communication, but yet regrettably many organizations treat this very important form of business communication casually and lightly. With the average professional sending 40 emails per day and receiving 121, there is definitely a chance to move fast in email communication, thus overlooking fundamental email etiquette rules. This means that you have 40 opportunities to market yourself and your business in those individual emails you send, every single day. A recent study found that the average adult spends approximately 5 hours a day checking email: 3 hours checking work email and 2 hours checking personal email. This time is spent reading and composing hundreds of messages at a very fast pace –obviously leaving a lot of room for error. These errors can lead to missed opportunities or appearing totally unprofessional. You would have experienced many replying to emails late or not at all or even sending replies that do not actually answer the questions being asked. This can cause a potentially damaging effect on the image of the organization, resulting finally in a loss of business. There are basically 3 key entrances to any business: 1. The front door (face- to-face-walk-in-customers or customers solicited by your sales personnel) 2. The telephone and 3. The net. And the chances are that, if either of these are NOT handled properly, you have lost your customer forever! Think of this for a moment: If most of the business coming in is through the net, and if your organization is able to deal professionally with email, then this will most certainly result in your organization having that all important competitive edge. On the other hand, if not handled the right way, then in the very first instance, chances are that you have lost a customer- and it could even be forever. And remember word of mouth travels fast today- thanks to the social media platforms. So this is where the importance of educating your employees can help, thus protecting your company from awkward liability issues as well. By having employees use appropriate, business like language and etiquette in all electronic communications, employers can limit their liability risks and improve the overall effectiveness of the organization, thus resulting in greater returns with a professional image and branding. Therefore, when it comes to any material or correspondence being sent out from your organization, it is of vital importance to convey the right message in the right way- to ensure that this creates the right impression that you are a credible, professional enterprise and one that will be easy and a pleasure to do business with. And remember you only have that one chance to make that first impression which will be invaluable to building trust and confidence. So like any tool or skill, it is important therefore that organizations take the time to provide the right support to ensure and enable staff to effectively integrate the right online tools and skills into their daily work routine, and gain maximum benefit. It is also vital that organizations develop internal policies to guide employees on the correct use of such online communications, to cover issues such as personal use, privacy, monitoring, downloading of content, access by third parties, and illegal use of the internet to avoid any embarrassment or awkward liability issues that can otherwise arise. This little book: ‘The Professional Business Email Etiquette Handbook & Guide’ comes to you at such a crucial time as this, when the world is going through a pandemic and one needs to be all the more sensitive especially with the right etiquette. So I believe that this will immensely help in equipping you and your team with the essential skills and techniques necessary for managing and structuring emails and writing professionally. So here’s to how to Write Right- the Email Way!