The Practical Guide To World-Class IT Service Management

The Practical Guide To World-Class IT Service Management
Title The Practical Guide To World-Class IT Service Management PDF eBook
Author Kevin J. Smith
Publisher Outskirts Press
Pages 459
Release 2017-03-21
Genre Business & Economics
ISBN 057818897X

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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Effective IT Service Management

Effective IT Service Management
Title Effective IT Service Management PDF eBook
Author Rob Addy
Publisher Springer
Pages 0
Release 2010-11-19
Genre Business & Economics
ISBN 9783642092268

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This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach. It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services. The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.

Service Management

Service Management
Title Service Management PDF eBook
Author Richard Normann
Publisher
Pages 216
Release 1991-05-03
Genre Business & Economics
ISBN

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Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.

The ITSM Process Design Guide

The ITSM Process Design Guide
Title The ITSM Process Design Guide PDF eBook
Author Donna Knapp
Publisher J. Ross Publishing
Pages 257
Release 2010-08-15
Genre Business & Economics
ISBN 1604270497

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The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.

Systems, Software and Services Process Improvement

Systems, Software and Services Process Improvement
Title Systems, Software and Services Process Improvement PDF eBook
Author Andreas Riel
Publisher Springer Science & Business Media
Pages 316
Release 2010-08-19
Genre Computers
ISBN 3642156657

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A typical characterization of EuroSPI is reflected in a statement made by a c- pany: “. . . the biggest value of EuroSPI lies in its function as a European knowledge and experience exchange mechanism for SPI and innovation. ” Since its beginning in 1994 in Dublin, the EuroSPI initiative has outlined that there is not a single silver bullet to solve SPI issues, but that you need to understand a c- bination of different SPI methods and approaches to achieve concrete benefits. The- fore each proceedings volume covers a variety of different topics, and at the conf- ence we discuss potential synergies and the combined use of such methods and - proaches. These proceedings contain selected research papers for five topics: Section I: SPI Tools Section II: SPI Methods Section III: SPI in SMEs Section IV: Economic Aspects of SPI Section V: The Future of SPI Section I presents studies on SPI tools. The authors provide an insight into new tools which can be used for SPI. Willem Bekkers et al. present a new assessment method and tool for software product management. Ismael Edrei-Espinosa-Curiel et al. illustrate a graphical approach to support the teaching of SPI. Paul Clarke and coworkers deal with an analysis and a tool to help real adoption of standards like ISO 12207 and they focus on SPI implementation and practices. Esparanca Amengual et al. present a new team-based assessment method and tool.

Information Technology Governance and Service Management: Frameworks and Adaptations

Information Technology Governance and Service Management: Frameworks and Adaptations
Title Information Technology Governance and Service Management: Frameworks and Adaptations PDF eBook
Author Cater-Steel, Aileen
Publisher IGI Global
Pages 495
Release 2008-08-31
Genre Computers
ISBN 1605660094

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Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and adoption of IT governance as well as the desire to conform to national governance requirements to ensure that IT is aligned with the objectives of the organization. Information Technology Governance and Service Management: Frameworks and Adaptations provides an in-depth view into the critical contribution of IT service management to IT governance, and the strategic and tactical value provided by effective service management. A must-have resource for academics, students, and practitioners in fields affected by IT in organizations, this work gathers authoritative perspectives on the state of research on organizational challenges and benefits in current IT governance frameworks, adoption, and incorporation.

Strategic Project Management Transformation

Strategic Project Management Transformation
Title Strategic Project Management Transformation PDF eBook
Author Marc Resch
Publisher J. Ross Publishing
Pages 273
Release 2011-06-15
Genre Business & Economics
ISBN 1604270640

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In today's challenging commercial environment, many business projects are now categorized as strategic investment with the primary concern being value impact on an organization's bottom line. This title equips project managers with the skills necessary to effectively manage projects as strategic investments.