This book is addressed to people who want tho know more about the Innovation in Public Administration and why Finland is one of the leading countries for its innovative, efficient and "light" Public Administration and one of the most advanced E-government models in the world. In this book, the author analyzes the features of Finnish Public Administration, laws, Strategies and Government programs that allowed to promote an efficient and "light" Government, based on the principles of New Public Management (NPM) and budgeting by results. Moreover, She wanted to insight the evolution of E-government from Fifties till today. She also analyzed two e-government services considered best practices that had received a lot of awards in Finland: the online taxation service Verokortti Verkossa and the online education service Opintoluotsi. The author interviewed citizens in important tax offices in Finland (Helsinki, Tampere, Vaasa and Lahti) to know customer satisfaction for the e-service Verokortti Verkossa. She also interviewed students to know their satisfaction on the use of e-service Opintoluotsi (in terms of performance, utility, usability, accessibility, interactivity)

This book provides a comprehensive analysis of public administration in Finland. Many of the basic structures of Finnish public administration have remained intact during the country’s relatively short independence of 100 years, but Finland has been able to tackle major turbulence ranging from wars and financial crises to the Covid-19 pandemic. Finland has also had to adjust to greater European integration, a new constitution, an ageing population, increased globalization of markets, and climate change. Chapters in this volume examine a wide range of themes pertinent to Finnish public administration, including government, regionalisation, health care policy, performance management, budgeting, and higher education policy. Placing these themes within the wider context of Nordic administrative developments, the book showcases public administration in Finland as pragmatism in action. It will appeal to students and scholars of public administration, public management, public policy and Nordic studies.

This is the first in a series of national e-government reviews which use a common analytical framework developed by the OECD E-Government Project to evaluate e-government policies, in order to provide international comparability and to develop an empirical body of evidence regarding good e-government practices. The publication focuses on e-government practice in Finland, which since the 1990s has been a leader in exploiting information and communication technology (ICT) to re-invent its economy and reform public administration. The review draws lessons from Finland's experience as an e-government pioneer in setting up a public authentication infrastructure and a business to government (B2G) reporting system. It also examines Finland's establishment of national databases which have improved administrative efficiency while protecting against unauthorised use of personal data.

Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society. This book examines e-government’s potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.

What is administrative reform? How is it differentiated from other kinds of social reform? Who are administrative reformers and how do they approach their task? And who benefits and who suffers from it? Does a theory of administrative reform exist?A survey of published research on administrative reform reveals that satisfactory answers to these questions are handicapped by methodological and theoretical shortcomings. There are no common definitions, no agreement over content, no selected boundaries, no clear links with the wide phenomenon of social reform, no firm hypothesis tested by empirical findings, and no continuous dialogue between practitioners and theorists. This book is the first comprehensive and systematic treatment of the subject for professionals and students in the fields of public and private administration. It carefully examines the diverse interdisciplinary literature on the subject and identifies and develops the most promising approaches towards a unified theory.Caiden shows how the study of administrative reform can contribute substantially to the development of administrative theory, and constructs a working definition of the phenomenon of administrative reform, distinguishing it from social change and from administrative change. The practical use of this definition is tested by the analysis of various case histories of administrative cultures of different periods in history, from which a common cycle of reform processes is discerned. The author follows with a detailed examination of the processes themselves. The book concludes with a discussion of the obstacles to reform and a review of the author's findings and conclusions.

This book originates from a multiple year research project on ICT and justice in a number of EU countries. Among the project's major objectives was the development of new methodologies for facilitating ICT-based innovation in the judiciary.

This review of public governance in Finland finds the traditional Nordic model under pressure from rapid ageing, the economic crisis and societal disillusionment. It makes recommendations for improving public governance in Finland.