ABOUT THE BOOK The term E-governance implies upgrading of efficiency and effectiveness of the administrative machinery, through the combination of information technology and multimedia, to deliver better, cost-effective and speedy services to the citizens. India has emerged over the last decade as the most preferred destination for outsourcing of IT services. The vibrant IT industry is contributing immensely by providing information about latest technology and international business practices. Various sectors of the Indian economy such as industry, finance, insurance, communications and transport have adopted information technology in a big way. The National E-governance Plan (2003-07) reflects the strategic intent of the Central Government in the right perspective. Many projects are earmarked under this Plan, and it is trying to address the digital divide. From a political perspective, after watching the performance of some IT-savvy states in the recent elections, the system has woken up to the need to focus more on rural development. The political systems are keener to use IT to disseminate information faster to farmers, disburse loans, improve education and the health systems in villages etc. There is a clear-cut incentive to do it as 60 per cent of the vote-bank still lives in rural India. This book deals with the practices, problems and prospects of the E-governance. It focuses on E-governance initiatives in India and records the experiences of various countries in this regard.

This book examines issues related to changing banking industry and the challenges in customer relationship management (CRM). The book should appeal to the students of economics, commerce and business management. It would also serve the purpose of banking executives, researchers and others interested in understanding CRM in Indian banking industry.

ABOUT THE BOOK The book draws on the diagnostic study of E-Governance projects in India, carried out with an objective to capture the inter-dependence of technology (IT), people (functionaries), processes and systems. The study employed a combination of participatory and management tools and techniques. Through in-depth analysis and academic rigour, the book covers the following vital aspects of E-Governance: ? Business Process Reengineering (BPR) and change management, ? Strategy formulation, and ? Citizen-centric E-Governance system design. The book emphasises that the success of E-Governance initiatives hinges on institutional changes and not only on introduction of IT, and it requires a coherent integration of IT, people and the processes. The National e-Governance Plan (NeGP) in India has provided a big platform for scaling up initiatives under E-Governance across the country. It offers big opportunity for the Government to transform its functioning. Though there have been a number of successful pilot projects under E-Governance in the country, a complete roll out will require successful handling of complex issues of system design ? process reengineering, work culture management, capabilities, organisational development, citizens? aspirations and so on. The book provides invaluable insights about E-Governance system design and management, and will contribute significantly for operationalising NeGP.

"This book provides a comprehensive, integrative, and global assessment of the e-government evolution in terms of real-life success and failure cases"--Provided by publisher.

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public reporting by government to citizens, and to service delivery via the Internet. E-governance represents the initiatives for citizens to participate and provide their opinion on government websites. This volume in the Public Solutions Handbook Series focuses on various e-government initiatives from the United States and abroad, and will help guide public service practitioners in their transformation to e-government. The book provides important recommendations and suggestions oriented towards practitioners, and makes a significant contribution to e-government by showcasing successful models and highlighting the lessons learned in the implementation processes. Chapter coverage includes: Online fiscal transparency Performance reporting Improving citizen participation Privacy issues in e-governance Internet voting E-government at the local level

e-Governance is regarded as one of the most important subjects in the information society. Global e-governance for both public and private sectors is becoming extremely significant in an innovative and seamless world community. Waseda University Institute of e-Government, founded in 2001, is a pioneer for capacity-building on CIO training and human resource development as well as international ranking on e-government activities. It has also played an important role of regional ICT cooperation in the APEC region as APEC e-Government Research Center. This publication is divided into five parts: Information/Ubiquitous Society offers understanding of what information society or ubiquitous society is all about. E-Government deals with different countries/areas in the world focusing on all of their visions, strategies and priority areas as well as on the key challenges and lessons of e-Government.

The first textbook on information systems to specifically address public sector and government issues, 'Implementing and Managing eGovernment' offers a truly international perspective and coverage, incorporating hundreds of case studies and case sketches.