Describes various ways children can control their anger.

Discusses how to develop and maintain healthy self-esteem and a positive attitude.

Explores the causes and effects of stress and offers practical approaches and techniques for dealing with stress in daily life.

Examines the "kinds of violence that threaten the lives of children and the overwhelming influences that can move them to become violent themselves."

Indicates the problems associated with telling lies, the importance of telling the truth, and ways that can help an individual choose to be truthful.

Explores the problems experienced when parents divorce, suggesting ways to handle such situations effectively.

The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.