Its a fact: companies that lose their customers undivided attention and sight of their customers needs will lose those customers. SAP CRM provides you with the tools you need to attract and retain quality customers. Whether youre new to SAP or need to brush up on SAP CRM, this book will explain the core areas of CRM in an easy-to-understand manner. Youll understand what SAP CRM is, how it can improve your relationship with your customers, and how it can enhance cost effectiveness while improving profitability. Supported by customer case studies and practical insight, youll see the benefits that SAP CRM offers in the real world.

Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!

You know that business financials are an essential part of every business, large or small, but do you how SAP ERP Financials can make it easier? From basic accounting and complex financial audits to reporting, SAP ERP Financials offers vast, diverse and customizable solutions. This title offers a very detailed, reader-friendly reference that will give you an in-depth overview of the key components of SAP ERP Financials. Perfect for new users, decision-makers, and power users, with this title you will learn how to improve your efficiency in key financial areas, including profitability analysis, financial supply chain management, cost-accounting, and more. Updated for SAP ERP 6.0, EhP 5 and 6 with an expanded focus on real world scenarios.

Discover what SAP is all about and learn how the new products and solutions can improve your business processes. In this completely updated edition, you'll find what you need to really understand where SAP can fit into your operations. Whether you're a decision-maker, consultant, or new SAP professional, this practical guide will take you on a complete journey - from the history of SAP to a detailed look at each solution and the technology that runs them. Everything from the newest solutions for sustainability and the SAP BusinessObjects portfolio to the tried-and-true solutions for small to midsize businesses, financials, CRM, HR, supply chain management, and more are covered.

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.

Whether you're a supply chain or logistics manager, consultant, or decision-maker considering SAP, or you're new to SAP and need to understand how it works, this detailed, reader-friendly introduction to SAP Logistics will give you a complete overview of the logistics business processes and key components in SAP ERP. You'll learn how each component works, the advantages they offer, and how this fully integrated solution addresses the challenges facing today's companies. Along the way, you'll learn how to improve your logistics efficiency in key areas, including inventory and warehouse management, plant maintenance, sales and distribution, and more. 1 Discover what Logistics with SAP is All About Read the concise topic overviews, definitions of terminology, and clear explanations of business processes. 2 Gain Detailed Knowledge Find out what each powerful component provides, how it's used, and how it can help you improve your logistics processes. 3. Learn How Logistics with SAP Works in the Real World Explore the in-depth case studies and find out how companies have improved their business processes and enhanced efficiency. 4. Find the Tools You Need Investigate how various aspects of your business, such as manufacturing, production planning, sales and distribution, and more are handled in SAP. Highlights: Procurement Production Planning Inventory Management/Warehousing Distribution/Transportation Maintenance/Repair Inbound and Outbound Logistics Manufacturing Quality Management Sales & Distribution SAP NetWeaver

Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.