A journalist and former congressional staffer exposes the inherent contradictions and internal conflicts that hamper the State Department and could stymie the war on terrorism.

The dramatic increase in attacks on diplomatic personnel that began in the 1970s has now reached alarming proportions. Events such as the long detention of U.S. diplomats in Iran, the embassy bombings in Lebanon, and the numerous assassinations of foreign service officials around the world have heightened global tensions. Because diplomatic exchang

Dangerous Diplomacy reassesses the role of the UN Secretariat during the Rwandan genocide. With the help of new sources, including the personal diaries and private papers of the late Sir Marrack Goulding--an Under-Secretary-General from 1988 to 1997 and the second highest-ranking UN official during the genocide--the book situates the Rwanda operation within the context of bureaucratic and power-political friction existing at UN Headquarters in the early 1990s. The book shows how this confrontation led to a lack of coordination between key UN departments on issues as diverse as reconnaissance, intelligence, and crisis management. Yet Dangerous Diplomacy goes beyond these institutional pathologies and identifies the conceptual origins of the Rwanda failure in the gray area that separates peacebuilding and peacekeeping. The difficulty of separating these two UN functions explains why six decades after the birth of the UN, it has still not been possible to demarcate the precise roles of some key UN departments.

This in-depth analysis goes behind the headlines to understand why crucial negotiations fail. The author argues that diplomats often enter negotiations with flawed assumptions about human behavior, sovereignty, and power. Essentially, the international community is using a model of European diplomacy dating back to the 18th century to solve the complex problems of the 21st century. Through numerous examples, the author shows that the key failure in current diplomatic efforts is the entrenched belief that nations, through their representatives, will act rationally to further their individual political, economic, and strategic interests. However, the contemporary scientific understanding of how people act and see their world does not support this assumption. On the contrary, research from decision-making theory, behavioral economics, social neuropsychology, and current best practices in mediation indicate that emotional and irrational factors often have as much, if not more, to do with the success or failure of a mediated solution. Reviewing a wide range of conflicts and negotiations, Noll demonstrates that the best efforts of negotiators often failed because they did not take into account the deep-seated values and emotions of the disputing parties. In conclusion, Noll draws on his own long experience as a professional mediator to describe the process of building trust and creating a climate of empathy that is the key to successful negotiation and can go a long way toward resolving even seemingly intractable conflicts.

Tells the story of Carl Lutz, a Swiss diplomat who led the rescues of 62,000 Jews from Nazi concentration camps, a move now recognized as the most successful rescue effort ever undertaken in Nazi dominated Europe. The book, suitable for scholarly or general reading, includes twenty-four bandw photographs of Lutz and World War II and is written in a readable, personable style. The text covers Lutz's life from his youth to the end of the war. Annotation copyrighted by Book News Inc., Portland, OR

Veteran diplomatic correspondent Paul Richter goes behind the battles and the headlines to show how American ambassadors are the unconventional warriors in the Muslim world—running local government, directing drone strikes, building nations, and risking their lives on the front lines. The tale’s heroes are a small circle of top career diplomats who have been an unheralded but crucial line of national defense in the past two decades of wars in the greater Middle East. In The Ambassadors, Paul Richter shares the astonishing, true-life stories of four expeditionary diplomats who “do the hardest things in the hardest places.” The book describes how Ryan Crocker helped rebuild a shattered Afghan government after the fall of the Taliban and secretly negotiated with the shadowy Iranian mastermind General Qassim Suleimani to wage war in Afghanistan and choose new leaders for post-invasion Iraq. Robert Ford, assigned to be a one-man occupation government for an Iraqi province, struggled to restart a collapsed economy and to deal with spiraling sectarian violence—and was taken hostage by a militia. In Syria at the eruption of the civil war, he is chased by government thugs for defying the country’s ruler. J. Christopher Stevens is smuggled into Libya as US Envoy to the rebels during its bloody civil war, then returns as ambassador only to be killed during a terror attach in Benghazi. War-zone veteran Anne Patterson is sent to Pakistan, considered the world’s most dangerous country, to broker deals that prevent a government collapse and to help guide the secret war on jihadists. “An important and illuminating read” (The Washington Post) and the winner of the prestigious Douglas Dillon Book Award from the American Academy of Diplomacy, The Ambassadors is a candid examination of the career diplomatic corps, America’s first point of contact with the outside world, and a critical piece of modern-day history.

A personal and insightful call to action and a much-needed book about one of the most important bilateral relationships in the world—the relationship between Canada and the US—and why diplomacy matters now more than ever before. All over the world, diplomacy is under threat. Diplomats used to handle sensitive international negotiations, but increasingly, incendiary Tweets and bombastic public statements are posing a threat to foreign relations. In The Art of Diplomacy, the former US ambassador to Canada, Bruce Heyman, and his partner, Vicki Heyman, spell out why diplomacy and diplomats matter, especially in today’s turbulent times. This dynamic power couple arrived in Canada intent on representing American interests, but they quickly learned that to do so meant representing the shared interests of all citizens—no matter what side of the 49th parallel they happened to live on. Bruce and Vicki narrate their three years in Canada spent journeying across the country and meeting Canadians from all walks of life—including Supreme Court justices, prime ministers, fishermen, farmers, artists, and entrepreneurs. They tell the behind-the-scenes stories of how their team helped bring Obama to Canada and Trudeau to the US. They also reveal the importance of creating cultural and artistic exchange between Canada and the US, of promoting economic and trade interests, and overall, of making a lasting positive impact on one of the most important relationships in the free world today. This politically poignant and heartfelt memoir is a call to action, a reminder that only by working together to protect our shared values—the environment, social justice and human rights—can nations build a better world for all. As their long-time friend and colleague President Obama once said, “The world needs more Canada.” At this key moment in history, when opposing nationalist and populist agendas threaten to divide us, The Art of Diplomacy reminds us to keep calm, to work together and to carry on.