In the past two decades, several organizations have gone in for the implementation of ERP in their respective organizations, but with mixed results. Wherever the implementation has not produced the desired results, the client organization has invariably blamed the implementer of ERP for the failure to deliver the deliverables while the ERP software implementer has blamed the client organization for not being able to specify exactly what they want and thus the blame game goes on. The real reason, however, for the failure of ERP lies neither with the client nor with the implementing agency/ software company. This failure is attributable to the lack of a standard approach or methodology to describe the business process in an unambiguous manner so that the ERP implementer and his client organization are on the same page. It is therefore felt that an Out-of-the- Box solution is the need of the hour, hence this work. This book, inter alia, suggests a systems approach to the implementation of ERP so that there is no communication gap between the implementer and the client and the project is implemented successfully to everyone's satisfaction. Case studies and examples based on Artificial Intelligence/Machine Learning and allied techniques as applied to business processes are also presented in this book.

In the past two decades, several organizations have gone in for the implementation of ERP in their respective organizations, but with mixed results. Wherever the implementation has not produced the desired results, the client organization has invariably blamed the implementer of ERP for the failure to deliver the deliverables while the ERP software implementer has blamed the client organization for not being able to specify exactly what they want and thus the blame game goes on. The real reason, however, for the failure of ERP lies neither with the client nor with the implementing agency/ software company. This failure is attributable to the lack of a standard approach or methodology to describe the business process in an unambiguous manner so that the ERP implementer and his client organization are on the same page. It is therefore felt that an Out-of-the- Box solution is the need of the hour, hence this work. This book ,inter alia, suggests a systems approach to the implementation of ERP so that there is no communication gap between the implementer and the client and the project is implemented successfully to everyone’s satisfaction. Case studies and examples based on Artificial Intelligence/Machine Learning and allied techniques as applied to business processes are also presented in this book.

Many organizations are currently undertaking a digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice. Bringing together a diverse set of carefully selected experts, the Handbook features both business and technical perspectives, covering important issues including the models for process design, structures and systems for process execution, process monitoring and analysis, and advanced application domains, highlighting the smart industry and healthcare application domains. Key concerns, techniques, and methods for the design and specification of business processes in the context of digital transformation are explored alongside the structures, architectures, and systems for the implementation of these processes. Ultimately, this Handbook provides the reader with a solid understanding of the state-of-the-art in these two domains. The Handbook on Business Process Management and Digital Transformation is an essential resource for scholars and students of business management, industrial engineering, information systems, management and sustainability, organizational innovation and behaviour, and technology and ICT. Business professionals and digital technology managers looking to better understand the overall importance of process-oriented digital transformation will equally find this to be a fundamental reference work.

This book provides practising executives and academics with the theories and best practices to plan and implement the digital transformation successfully. Key benefits: an overview on how leading companies plan and implement digital transformation interviews with chief executive officers and chief digital officers of leading companies – Bulgari, Deutsche Bahn, Henkel, Lanxess, L’Oréal, Unilever, Thales and others – explore lessons learnt and roadmaps to successful implementation research and case studies on the digitalization of small and medium-sized companies cutting-edge academic research on business models, organizational capabilities and performance implications of the digital transformation tools and insights into how to overcome internal resistance, build digital capabilities, align the organization, develop the ecosystem and create customer value to implement digital strategies that increase profits Managing Digital Transformation is unique in its approach, combining rigorous academic theory with practical insights and contributions from companies that are, according to leading academic thinkers, at the forefront of global best practice in the digital transformation. It is a recommended reading both for practitioners looking to implement digital strategies within their own organisations, as well as for academics and postgraduate students studying digital transformation, strategy and marketing.

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

Many organizations are currently undertaking digital transformation to improve their business processes and better achieve their goals. This Handbook provides a comprehensive overview of contemporary trends and research at the point where business process management and digital transformation meet. Presenting a multidisciplinary approach, it demonstrates the close link between these two fields through engagement with theory and practice.