The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

A much-needed perspective on how to mother difficult adult children while balancing one’s own needs. Difficult brings to life the conflicts that arise for mothers who are confronted with the unexpected, burdensome, and even catastrophic dependencies of their adult children associated with mental illness, substance use, or chronic unemployment. Through real stories of mothers and their challenging adult children, this book offers relatable, provocative, and, at times, shocking illustrations of the excruciating maternal dilemma: Which takes precedence—the needs of the mother or of the distressed adult child? With guidance for finding social support, staying safe, engaging in self-care, and helping the adult child, Difficult is a compassionate resource for those living in a family situation which too many keep secret and allows readers to see that they are not alone.

What is a moonbow? What does it mean when someone absquatulates? Over 400 words to amaze, confuse and inspiring budding wordsmiths (and adults!).

Grappling with his son's death, the painter David explores his grief through art and writing, etching out the rippled landscape of his loss. Over twenty years after his son's death, nearly blind and unable to paint, David turns to writing to examine the deep shades of his loss. Despite his acute pain, or perhaps because of it, David observes beauty in the ordinary: in the resemblance of a woman to Egyptian portraits, in the horseshoe crabs that wash up on Coney Island, in the foam gathering behind a ferry propeller; in these moments, González reveals the world through a painter's eyes. From one of Colombia's greatest contemporary novelists, Difficult Light is a formally daring meditation on grief, written in candid, arresting prose.

Duckworth’s parents think he is a difficult child, so when a snake slides right up and swallows him whole, his parents don’t believe him! What’s poor Duckworth to do? Duckworth is a difficult child. At least that’s what his parents think. So when Duckworth tries to explain that a gigantic snake slithered out of his closet, his parents insist it’s all in his head—he is far too old to be imagining such nonsense. (And will he please do his chores?) But even when the cobra slides right up and swallows Duckworth whole, his parents remain unconvinced! (Where did he find that snake costume, and will he please put it away?) What’s poor Duckworth to do when his parents just won’t listen? With nods to the deliciously dark humor of Edward Gorey, Florence Parry Heide, and Jon Klassen, Michael Sussman and Júlia Sardà empathize with children everywhere who must find ways to deal with their difficult parents.

“A novelistic mosaic that simultaneously reads like a thriller and like a strange, dreamlike excursion into the subconscious.” —The New York Times Years ago, when House of Leaves was first being passed around, it was nothing more than a badly bundled heap of paper, parts of which would occasionally surface on the Internet. No one could have anticipated the small but devoted following this terrifying story would soon command. Starting with an odd assortment of marginalized youth -- musicians, tattoo artists, programmers, strippers, environmentalists, and adrenaline junkies -- the book eventually made its way into the hands of older generations, who not only found themselves in those strangely arranged pages but also discovered a way back into the lives of their estranged children. Now this astonishing novel is made available in book form, complete with the original colored words, vertical footnotes, and second and third appendices. The story remains unchanged, focusing on a young family that moves into a small home on Ash Tree Lane where they discover something is terribly wrong: their house is bigger on the inside than it is on the outside. Of course, neither Pulitzer Prize-winning photojournalist Will Navidson nor his companion Karen Green was prepared to face the consequences of that impossibility, until the day their two little children wandered off and their voices eerily began to return another story -- of creature darkness, of an ever-growing abyss behind a closet door, and of that unholy growl which soon enough would tear through their walls and consume all their dreams.