In contrast to the use of agendas and restrictive structures, dialogue mapping is a facilitation technique that allows the intelligence and learning of the group to emerge naturally. Each participant can see how their comments contribute (or don't) to the coherence and order of the group's thinking. The first full-length book to bring dialogue mapping to a wider audience, Dialogue Mapping provides an exciting new conceptual framework that will change the way readers view projects and project management.

This book provides a closer look at transformative dialogue tools and processes for social change. It profiles 10 dialogue methods in depth, and another 15 more briefly.

Insight Dialogue is a way of bringing the tranquility and insight attained in meditation directly into your interactions with other people. It’s a practice that involves interacting with a partner in a retreat setting or on your own, as a way of accessing a profound kind of insight. Then, you take that insight on into the grind of everyday human interactions. Gregory Kramer has been teaching the practice (which he originated) for more than a decade in retreats around the world. It’s something strikingly new in the world of Buddhist practice—yet it’s completely grounded in traditional Buddhist teaching. Kramer begins with a detailed presentation of the central Buddhist teaching of the Four Noble Truths seen through an interpersonal lens. Because dukkha (suffering or unsatisfactoriness) is often most forcefully felt in our relations with others, interpersonal relationships are a wonderfully useful place to practice. He breaks the Noble Truths down into component parts to observe how they manifest particularly in relationship to others, using examples from his own life and practice, as well as from his students’. He then goes on to present the practice as it’s taught in his workshops and retreats. There are a few basic steps to the practice, deceptively simple to describe: (1) pause, (2) relax, (3) open, (4) trust emergence, (5) listen deeply, and (6) speak the truth. The sequence begins following a period of meditation, and includes periods of speaking, listening, and mutual silence. Kramer includes numerous examples of people’s experience with the practice from his retreats, and shows how the insight gained from the techniques can be brought into real life. More than just testimonials for how well the practice "works," the personal stories demonstrate the problems that arise, the different routes the practice can follow, and the sometimes surprising insights that are gained.

User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunderstood technique can help your team stay focused on users and their needs without getting lost in the enthusiasm for individual product features. Author Jeff Patton shows you how changeable story maps enable your team to hold better conversations about the project throughout the development process. Your team will learn to come away with a shared understanding of what you’re attempting to build and why. Get a high-level view of story mapping, with an exercise to learn key concepts quickly Understand how stories really work, and how they come to life in Agile and Lean projects Dive into a story’s lifecycle, starting with opportunities and moving deeper into discovery Prepare your stories, pay attention while they’re built, and learn from those you convert to working software

Given the rapid growth of computer-mediated communication, there is an ever-broadening range of social interactions. With conversation as the bedrock on which social interactions are built, there is growing recognition of the important role conversation has in instruction, particularly in the design and development of technologically advanced educational environments. The Handbook of Conversation Design for Instructional Applications presents key perspectives on the evolving area of conversation design, bringing together a multidisciplinary body of work focused on the study of conversation and conversation design practices to inform instructional applications. Offering multimodal instructional designers and developers authoritative content on the cutting-edge issues and challenges in conversation design, this book is a must-have for reference library collections worldwide.

In Reading the Room, renowned systems psychologist and family therapist David Kantor applies his theory of structural dynamics to help leaders and coaches understand and improve communication within their teams. He helps readers understand how and why they and their teams communicate differently when faced with low-stakes or high-stakes situations, and he provides a framework to help improve leadership behavior in high-stakes situations. Acknowledging that early personal history and adult relationships have an impact on individual leadership and communication, the author discusses how leaders’ awareness of their personal histories can help them become more effective in their leadership teams. Armed with the information outlined in this groundbreaking book, coaches and leaders will be able to: intervene effectively to produce positive change in both the group’s dynamics and its outcomes, help people in the room alter their behavior to better reach their aspirations, identify the recurring sequences of behavior taking place in a group, understand why differing individual preferences for boundaries and rules affect their conversation, and much more. Written to help readers understand the reasons why leaders and teams get along—or don’t—when they communicate in a group, this book will serve as the leader’s “go-to” resource for insight and perspective in leading their team.

Focuses on the process by which manually crafting interactive, hypertextual maps clarifies one’s own understanding, communicates it to others, and enables collective intelligence. The authors see mapping software as visual tools for reading and writing in a networked age. In an information ocean, the challenge is to find meaningful patterns around which we can weave plausible narratives. Maps of concepts, discussions and arguments make the connections between ideas tangible - and critically, disputable. With 22 chapters from leading researchers and practitioners (5 of them new for this edition), the reader will find the current state-of-the-art in the field. Part 1 focuses on knowledge maps for learning and teaching in schools and universities, before Part 2 turns to knowledge maps for information analysis and knowledge management in professional communities, but with many cross-cutting themes: · reflective practitioners documenting the most effective ways to map · conceptual frameworks for evaluating representations · real world case studies showing added value for professionals · more experimental case studies from research and education · visual languages, many of which work on both paper and with software · knowledge cartography software, much of it freely available and open source · visit the companion website for extra resources: books.kmi.open.ac.uk/knowledge-cartography Knowledge Cartography will be of interest to learners, educators, and researchers in all disciplines, as well as policy analysts, scenario planners, knowledge managers and team facilitators. Practitioners will find new perspectives and tools to expand their repertoire, while researchers will find rich enough conceptual grounding for further scholarship.