This is the only book that describes a complete approach to customer-centered design, from customer data to system design. Readers will be able to develop the work models that represent all aspects of customer work practices.

The 210 articles which are divided into 18 sections in this new reference work represent the most recent findings in cybernetics and systems research. It brings together contributions from leading scientists from all over the world — Europe, North America, South America, Asia, Africa and Australia. This volume therefore gives a broad spectrum of the ongoing research worldwide.Topics covered in the 18 sections are: General Systems Methodology; Mathematical Systems Theory; Computer Aided Process Interpretation; Fuzzy Sets, Approximate Reasoning and Knowledge-based Systems; Designing and Systems; Biocybernetics and Mathematical Biology; Cybernetics in Medicine; Cybernetics of Socioeconomic Systems; Systems, Management and Organization; Cybernetics of National Development; Communication and Computers; Connectionism and Cognitive Processing; Intelligent Autonomous Systems; Artificial Intelligence; Impacts of Artificial Intelligence.

This edition of this handbook updates and expands its review of the research, theory, issues and methodology that constitute the field of educational communications and technology. Organized into seven sectors, it profiles and integrates the following elements of this rapidly changing field.

Inquiring Organizations: Moving from Knowledge Management to Wisdom assembles into one volume a comprehensive collection of the key current thinking regarding the use of C. West Churchman's Design of Inquiring Systems as a basis for computer-based inquiring systems design and implementation. Inquiring systems are systems that go beyond knowledge management to actively inquire about their environment. While self-adaptive is an appropriate adjective for inquiring systems, they are critically different from self-adapting systems as they have evolved in the fields of computer science or artificial intelligence. Inquiring systems draw on epistemology to guide knowledge creation and organizational learning. As such, we can for the first time ever, begin to entertain the notion of support for "wise" decision-making. Readers of Inquiring Organizations: Moving from Knowledge Management to Wisdom will gain an appreciation for the role that epistemology can play in the design of the next generation of knowledge management systems: systems that focus on supporting wise decision-making processes.