Departmental report 2007 H.M. Revenue & Customs

Departmental report 2007 H.M. Revenue & Customs
Title Departmental report 2007 H.M. Revenue & Customs PDF eBook
Author Great Britain: H.M. Revenue & Customs
Publisher The Stationery Office
Pages 86
Release 2007-05-25
Genre Political Science
ISBN 0101710720

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Dated May 2007. On cover: Integrating and growing stronger. Spring 2007

Department for Work and Pensions departmental report 2007

Department for Work and Pensions departmental report 2007
Title Department for Work and Pensions departmental report 2007 PDF eBook
Author Great Britain: Department for Work and Pensions
Publisher The Stationery Office
Pages 144
Release 2007-05-16
Genre Political Science
ISBN 0101710526

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Dated May 2007

The Law Officers' departments departmental report 2007

The Law Officers' departments departmental report 2007
Title The Law Officers' departments departmental report 2007 PDF eBook
Author Great Britain: Attorney General's Office
Publisher The Stationery Office
Pages 120
Release 2007-05-22
Genre Political Science
ISBN 9780101711425

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This report considers the work and expenditure plans of the Law Officers' Departments, covering the Attorney General's Office, Crown Prosecution Service, the Revenue and Customs Prosecution Office (formerly the Customs and Excise Prosecutions Office), the Serious Fraud Office, the Treasury Solicitor's Department and HM Crown Prosecution Service Inspectorate.

HM Revenue & Customs

HM Revenue & Customs
Title HM Revenue & Customs PDF eBook
Author Great Britain. National Audit Office
Publisher The Stationery Office
Pages 52
Release 2009
Genre Business & Economics
ISBN 9780102954920

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In 2007-08, HMRC received more than a quarter of the 4 million Tax Credit renewals forms in July (the renewal deadline) and it processed half of the 8.2 million Income Tax Self Assessment returns during January to March. At busier times customers experience delays on their correspondence and receive a less responsive service. In the lead up to the Income Tax Self Assessment deadline in January 2008, HMRC answered just two thirds of the 7 million telephone calls made to its contact centres. By encouraging more customers to file tax returns online and removing the need for some returns, HMRC has smoothed peaks in workload and released resources of £7 million a year. The peak in Tax Credit renewal work has, however, increased as the deadline has been brought forward to reduce overpayments. Using different processing targets throughout the year and giving customers more information about how long their information will take to process during peak periods could help spread work out throughout the year. During busy periods, HMRC tends to process simpler Income Tax cases, postponing more complex checks and less urgent work. During peak periods, staff productivity is higher, partly reflecting the simpler cases, but HMRC also experiences increased staff sickness absence. The experience of HMRC and other organisations is that between 15 per cent and 40 per cent of contact with customers is avoidable. Reducing the number of avoidable calls by 15 per cent could release resources of up to £23 million a year or 11 per cent of its annual spending on contact centres.

The Home Office departmental report 2007

The Home Office departmental report 2007
Title The Home Office departmental report 2007 PDF eBook
Author Great Britain: Home Office
Publisher The Stationery Office
Pages 132
Release 2007-05-17
Genre Political Science
ISBN 9780101709620

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Dated May 2007

Cabinet Office departmental report 2007

Cabinet Office departmental report 2007
Title Cabinet Office departmental report 2007 PDF eBook
Author Great Britain: Cabinet Office
Publisher The Stationery Office
Pages 92
Release 2007-05-17
Genre Political Science
ISBN 0101710828

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On cover: Making government work better

Administration and expenditure of the Chancellor's departments, 2006-07

Administration and expenditure of the Chancellor's departments, 2006-07
Title Administration and expenditure of the Chancellor's departments, 2006-07 PDF eBook
Author Great Britain: Parliament: House of Commons: Treasury Committee
Publisher The Stationery Office
Pages 176
Release 2008-03-07
Genre Business & Economics
ISBN 9780215513960

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This is the first annual scrutiny by the Treasury Committee of the Chancellor of Exchequer's Departments. The Committee sets out a number of conclusions and recommendations, including: that the Treasury should include within its' annual reports a summary of the results of the annual surveys of stakeholder opinion and the Treasury's response to stakeholders; the Committee recommends that the Treasury set itself a target to ensure that the Public Service Agreements finalised as part of the next Spending Review in 2009 or 2010 include a clear statement about the resources to be allocated across Government to the delivery of each Agreement; the Committee criticises the Treasury's failure to meet its objective for the appointment of professionally-qualified Finance Directors in all Departments by December 2006 and that a relevant accountancy qualification be described as an essental criterion in all future post advertisements; the Committee views the Value for Money Delivery Agreements across Government as disappointing, and wants the Government to develop programmes that measure quality of service and efficiency effectively; the Committee commends the Royal Mint's return to profitability but is concerned about the ambitious target set for next year; that the Office of Government Commerce has failed to publish a regular annual report; the Committee expresses surprise that HM Revenue and Customs had approved a 60% increase in senior civil service bonus payments over a period of poor performance and headcount reductions, also the Committee highlights the problems experienced in VAT registrations and the failure of HMRC to meet its processing target of VAT receipts as well as poor administration of tax credits.