In thought-provoking fashion,R. S.Murali contemplates the problems facing the decision makers of India in the twenty first century. Accountability in governance is the key issue today and the world is looking for some approach to understand the same. He examines in detail the demand side of accountability for the first time ever and provides an in-depth analysis, and means, for all the stakeholders, particularly the policy makers and researchers. The ATA© model (the accountability- ansparencyactionability trio) arising out of this research is bound to be a useful tool for those involved in conceptualization, implementation or evaluation of accountability/transparency. This book, the result of his research based on hard urban data, makes compelling reading, and is a must-read for both policy-makers and those affected by such policies. This book is being released at a time when the national debate is dominated by the elections to the 16th Lok Sabha.The UPA which has been ruling the country for nearly a decade after the 2004 elections has left a very poor track record of governance marked by a series of high profile scams and brazen corruption. The three recent agitations led by three charismatic leaders – Anna Hazare, Baba Ramdev and Arvind Kejriwal –have made accountability and good governance especially with the focus on eradicating corruption from public life the key issue. In this context, well conceived ideas for good governance become vital to add depth to the contents of the debates. More importantly they may have an impact in the framing of the public policies of the incoming government. N VITTAL Retd. Chief Vigilance Commissioner This book is an important contribution to the literature on public accountability and transparency, offering valuable conceptual models, grounded in the reality of urban life through a case study of Chennai. Samuel Paul Founder, Public Affairs Centre and former Director, IIMA A must-read for anyone interested in the challenges of fixing our cities, and the role played by systemic reforms related to information, accountability and participation in improving urban services. The book ‘Demand side of Accountability’ brings much-needed rigour to the critical element in a ‘city-systems’ framework, and holds much value for practitioners as well as policy makers. It deserves wide dissemination and discussion. Ramesh Ramanathan Convener, Janaagraha A major effort in understanding the theoretical underpinnings of governance in civic bodies. M.R.Sivaraman Retd. Expenditure Secretary, Government of India

There is growing recognition of the need for new approaches to the ways in which donors support accountability, but no broad agreement on what changed practice looks like. This publication aims to provide more clarity on the emerging practice.

The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.

This book provides the analytical framework for understanding the relationship between media scandals, executive accountability and the crisis of democracy. The empirical findings are based on an original database of 6000 media allegations and investigations in Russia, Germany and Bulgaria. Observations gained from the case studies are then placed in relation to a systematic analysis and critique of more than 100 models of the transformation and crisis of democracy. The book will be of particular interest to researchers focusing on democratic theory and political thought, as well as those working empirically in the field of democratic systems.

A Brookings Institution Press and Visions of Governance for the 21st Century publication The latest in a series exploring twenty-first-century governance, this new volume examines the use of market means to pursue public goals. Market-based governance includes both the delegation of traditionally governmental functions to private players, and the importation into government of market-style management approaches and mechanisms of accountability. The contributors (all from Harvard University) assess market-based governance from four perspectives: The demand side deals with new, revised, or newly important forms of interaction between government and the market where the public sector is the customer. Chapters in this section include Steve Kelman on federal procurement reform, Karen Eggleston and Richard Zeckhauser on contracting for health care, and Peter Frumkin. The supply side section deals with unsettled questions about government's role as a provider (rather than a purchaser) within the market system. Contributors include Georges de Menil, Frederick Schauer and Virginia Wise. A third section explores experiments with market-based arrangements for orchestrating accountability outside government by altering the incentives that operate inside market institutions. Chapters include Robert Stavins on market-based environmental policy, Archon Fung on social markets, and Cary Coglianese and David Lazer. The final section examines both the upside and the downside of the market-based approach to improving governance. Contributors include Elaine Kamarck, John D. Donahue, Mark Moore, and Robert Behn. An introduction by John D. Donahue frames market-based governance as an effort to engineer into public work some of the intensive accountability that characterizes markets without surrendering the extensive accountability of conventional government. A preface by Joseph S. Nye Jr. sets the book in the context of a larger inquiry into the future of governance.

RTI International has extensive experience implementing international donor-funded programs and projects, including single-sector and multisector policy and service-delivery improvement efforts, as well as governance and public management reforms. Drawing on that experience, this collection examines six recent RTI International projects, funded mostly by the United States Agency for International Development, that pursued several different paths to integrating service delivery and governance through engaging citizens, public officials, and service providers on issues related to accountability and sectoral services. The six cases illustrate the multiple ways in which citizen participation in accountability, called social accountability, can lead to positive effects on governance, citizen empowerment, and service delivery. The analysis focuses on both the intended and actual effects, and unpacks the influence of context on implementation and the outcomes achieved.