Municipalities in Canada have an array of servicing options available to them when producing or delivering local services, such as water, public transit, and waste collection, including in-house provision or privatization. However, services may also be contracted or jointly-delivered with neighbouring municipalities – a practice some local governments are increasingly gravitating towards. Delivery by Design sheds light on this practice in Canadian local government by examining three crucial questions: Why do municipalities cooperate? What is being shared or contracted with other governments? And what leads to successful or unsuccessful relationships between municipalities? The book finds that Canadian municipalities are cooperating fairly regularly, but are doing so in a small number of policy areas, mainly emergency and administrative services. Zachary Spicer examines these types of relationships, explaining how they will be crucial in the future as local services are increasingly shared or jointly delivered by municipal governments. Relying on extensive data and document collection, surveys, and a series of primary interviews with local decision-makers, Delivery by Design explores the nature of interlocal collaboration in Canada, mapping out a relatively understudied process in local governance.

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

The classic reference for high-performance green building delivery systems No longer just a buzzword, sustainable construction is going mainstream and soon will be the norm. Revised to reflect the latest developments of the U.S. Green Building Council's Leadership in Energy and Environmental Design (LEED) rating system and other tools, Sustainable Construction: Green Building Design and Delivery, Third Edition guides construction and design professionals through the process of developing commercial and institutional high-performance green buildings in today's marketplace. Charles Kibert provides an introduction to green building, covering the theory, history, and state of the industry as well as best practices in building procurement and delivery systems. From green building and Green Globes assessments to building hydrological systems and materials and product selection, this comprehensive text covers all of the factors involved with sustainable construction. In a clear and accessible writing style, Kibert addresses issues so that the reader can think critically and independently as part of the cutting edge in green building. The Third Edition includes up-to-date coverage of: The latest developments leading up to LEED version 4 Carbon neutral design and carbon accounting Green Globes and international building assessment systems The Living Building Challenge Environmental product declarations (EPDs) as the norm for green building products The trends in net-zero energy building design and policies Broad enough to cover the needs of faculty and students and detailed enough to serve as a professional reference, Sustainable Construction, Third Edition is a must for the builder/owner and construction manager looking to take advantage of the opportunities in this rapidly evolving field, the designer looking to be LEED certified, or anyone interested in sustainability.

This volume details protocols on rationale design of therapeutic siRNA molecules and its encapsulation with smart vehicles to overcome the barriers to an effective administration in vivo. Written in the highly successful Methods in Molecular Biology series format, chapters include introductions to their respective topics, lists of the necessary materials and reagents, step-by-step, readily reproducible laboratory protocols, and tips on troubleshooting and avoiding known pitfalls. Authoritative and cutting-edge, Design and Delivery of SiRNA Therapeutics aims to ensure successful results in the further study of this vital field. This volume details protocols on rationale design of therapeutic siRNA molecules and its encapsulation with smart vehicles to overcome the barriers to an effective administration in vivo. Written in the highly successful Methods in Molecular Biology series format, chapters include introductions to their respective topics, lists of the necessary materials and reagents, step-by-step, readily reproducible laboratory protocols, and tips on troubleshooting and avoiding known pitfalls. Authoritative and cutting-edge, Design and Delivery of SiRNA Therapeutics aims to ensure successful results in the further study of this vital field.

Pharmaceutical Quality by Design: Principles and Applications discusses the Quality by Design (QbD) concept implemented by regulatory agencies to ensure the development of a consistent and high-quality pharmaceutical product that safely provides the maximum therapeutic benefit to patients. The book walks readers through the QbD framework by covering the fundamental principles of QbD, the current regulatory requirements, and the applications of QbD at various stages of pharmaceutical product development, including drug substance and excipient development, analytical development, formulation development, dissolution testing, manufacturing, stability studies, bioequivalence testing, risk and assessment, and clinical trials. Contributions from global leaders in QbD provide specific insight in its application in a diversity of pharmaceutical products, including nanopharmaceuticals, biopharmaceuticals, and vaccines. The inclusion of illustrations, practical examples, and case studies makes this book a useful reference guide to pharmaceutical scientists and researchers who are engaged in the formulation of various delivery systems and the analysis of pharmaceutical product development and drug manufacturing process. - Discusses vital QbD precepts and fundamental aspects of QbD implementation in the pharma, biopharma and biotechnology industries - Provides helpful illustrations, practical examples and research case studies to explain QbD concepts to readers - Includes contributions from global leaders and experts from academia, industry and regulatory agencies