The Early Years Foundation Stage (EYFS) is now statutory in the UK for children from birth to five years, and other countries are experiencing similar developments; early years librarians, teachers, nursery nurses, playgroup leaders and childminders all require knowledge of how to promote and encourage communication, language and literary skills. Parental reading with young children is clearly vitally important, and libraries are uniquely placed to support the development of literacy skills in pre-school children. This book provides an understanding of how children develop such skills through enjoyable and meaningful learning experiences, and is a pioneering practical guide for library and information professionals involved in planning and delivering services in early years libraries. Drawing on the authors' underpinning contemporary research and examples from current best practice, it will equip practitioners with a broad range of knowledge and ideas. Key areas covered include: take them to the library: the role of the early years professional people and partnerships: working across interdisciplinary boundaries, and how to involve parents and carers buildings, design and space: the children's libraries of the future resources for early years libraries: books, toys and other delights reaching your audience: the librarian's role planning and organizing: projects and reading sessions. User-friendly and accessible, each chapter is clearly structured and sets outs the key issues for practitioners, scenarios offering insights into these, and practical ideas and resources for service provision. The book also includes case studies of successful pre-school library initiatives in a variety of global settings, useful information about relevant organizations, and links to helpful websites. This valuable text is essential reading for all library and information professionals working with young children - whether those with responsibility for the strategic planning of services, or those involved in delivering them at community level. Readership: Essential for students of library and information studies or childhood studies, and practitioners undertaking NVQ qualifications, it also provides a sound background in early years literacy and provision for a range of local authority practitioners, such as nursery teachers and Children's Centre managers.

FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

This joint report by the National Audit Office and the Audit Commission examines the different ways in which public services are delivered, the nature of the links between partners in public service delivery chains, and how these can be made more efficient and effective. The report draws its conclusions in part from analysis of reports regarding three major Public Service Agreement (PSA) targets relating to affordable housing, increasing bus use, and halting the rise in child obesity. It recommends that government departments and their delivery partners use a self-assessment list of 12 strategic questions to help them understand their capacity to deliver efficient and effective public services, covering issues such as risk management, strategic funding plans and the need for a robust evidence base.

If you want your startup to succeed, you need to understand why startups fail. “Whether you’re a first-time founder or looking to bring innovation into a corporate environment, Why Startups Fail is essential reading.”—Eric Ries, founder and CEO, LTSE, and New York Times bestselling author of The Lean Startup and The Startup Way Why do startups fail? That question caught Harvard Business School professor Tom Eisenmann by surprise when he realized he couldn’t answer it. So he launched a multiyear research project to find out. In Why Startups Fail, Eisenmann reveals his findings: six distinct patterns that account for the vast majority of startup failures. • Bad Bedfellows. Startup success is thought to rest largely on the founder’s talents and instincts. But the wrong team, investors, or partners can sink a venture just as quickly. • False Starts. In following the oft-cited advice to “fail fast” and to “launch before you’re ready,” founders risk wasting time and capital on the wrong solutions. • False Promises. Success with early adopters can be misleading and give founders unwarranted confidence to expand. • Speed Traps. Despite the pressure to “get big fast,” hypergrowth can spell disaster for even the most promising ventures. • Help Wanted. Rapidly scaling startups need lots of capital and talent, but they can make mistakes that leave them suddenly in short supply of both. • Cascading Miracles. Silicon Valley exhorts entrepreneurs to dream big. But the bigger the vision, the more things that can go wrong. Drawing on fascinating stories of ventures that failed to fulfill their early promise—from a home-furnishings retailer to a concierge dog-walking service, from a dating app to the inventor of a sophisticated social robot, from a fashion brand to a startup deploying a vast network of charging stations for electric vehicles—Eisenmann offers frameworks for detecting when a venture is vulnerable to these patterns, along with a wealth of strategies and tactics for avoiding them. A must-read for founders at any stage of their entrepreneurial journey, Why Startups Fail is not merely a guide to preventing failure but also a roadmap charting the path to startup success.

Customer – employee interactions are the very backbone of the customer experience. Employees dedicated to serving the customer base deepen the overall company – client bond; indifferent employees providing poor service drive consumer and value loss, damaging the company in a way that is often irreversible. Companies need to align their employees around delivering the best possible customer experience possible…

This guide focuses on the problems associated with presenting material to learners. Designed to help teachers make the right decision about the presentation of course materials, it includes strategies for both groups and individuals, and advice on introducing change and coping with the unexpected.

Overview Delivering Person-centred Services: A Case Management Approach is designed for community service workers to acquire the knowledge and skills needed to manage, coordinate and deliver services to individuals, groups and communities in response to their needs and future goals. The text addresses all core competency units of the Diploma of Community Services, as well as all the competencies in the case management specialisation. Five chapters also address the general electives: advocacy, crisis situations, research, collaboration and networking. All cases are contextualised to the practice environment and address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Features such as reflective practice, research activities and industry insights are integrated throughout the text.