This book, building on the authors’ previous work, presents new communication and networking technologies, challenges and opportunities of information/data processing and transmission. It also discusses the development of more intelligent and efficient communication technologies, which are an essential part of current day-to-day life. Information and Communication Technologies (ICTs) have an enormous impact on businesses and our day-to-day lives over the past three decades and continue to do so. Modern methods of business information processing are opening exciting new opportunities for doing business on the basis of information technologies. The book contains research that spans a wide range of communication and networking technologies, including wireless sensor networks, optical and telecommunication networks, storage area networks, error-free transmission and signal processing.

This book addresses the challenges and opportunities of information/data processing and management. It also covers a range of methods, techniques and strategies for making it more efficient, approaches to increasing its usage, and ways to minimize information/data loss while improving customer satisfaction. Information and Communication Technologies (ICTs) and the Service Systems associated with them have had an enormous impact on businesses and our day-to-day lives over the past three decades, and continue to do so. This development has led to the emergence of new application areas and relevant disciplines, which in turn present new challenges and opportunities for service system usage. The book provides practical insights into various aspects of ICT technologies for service systems: Techniques for information/data processing and modeling in service systems Strategies for the provision of information/data processing and management Methods for collecting and analyzing information/data Applications, benefits, and challenges of service system implementation Solutions to increase the performance of various service systems using the latest ICT technologies

This book explores various aspects of data engineering and information processing. In this second volume, the authors assess the challenges and opportunities involved in doing business with information. Their contributions on business information processing and management reflect diverse viewpoints – not only technological, but also business and social. As the global marketplace grows more and more complex due to the increasing availability of data, the information business is steadily gaining popularity and has a huge impact on modern society. Thus, there is a growing need for consensus on how business information can be created, accessed, used and managed.

Building on the authors’ previous work, this book addresses key processes and procedures used in information/data processing and management. Modern methods of business information processing, which draw on artificial intelligence, big data, and cloud-based storage and processing, are opening exciting new opportunities for doing business on the basis of information technologies. Thus, in this third book, the authors continue to explore various aspects – technological as well as business and social – of the information industries. Further, they analyze the challenges and opportunities entailed by these kinds of business.

This book discusses processes and procedures in information/data processing and management. The global market is becoming more and more complex with an increased availability of data and information, and as a result doing business with information is becoming more popular, with a significant impact on modern society immensely. This means that there is a growing need for a common understanding of how to create, access, use and manage business information. As such this book explores different aspects of data and information processing, including information generation, representation, structuring, organization, storage, retrieval, navigation, human factors in information systems, and the use of information. It also analyzes the challenges and opportunities of doing business with information, and presents various perspectives on business information managing.

This book presents a comprehensive and systematic introduction to transforming process-oriented data into information about the underlying business process, which is essential for all kinds of decision-making. To that end, the authors develop step-by-step models and analytical tools for obtaining high-quality data structured in such a way that complex analytical tools can be applied. The main emphasis is on process mining and data mining techniques and the combination of these methods for process-oriented data. After a general introduction to the business intelligence (BI) process and its constituent tasks in chapter 1, chapter 2 discusses different approaches to modeling in BI applications. Chapter 3 is an overview and provides details of data provisioning, including a section on big data. Chapter 4 tackles data description, visualization, and reporting. Chapter 5 introduces data mining techniques for cross-sectional data. Different techniques for the analysis of temporal data are then detailed in Chapter 6. Subsequently, chapter 7 explains techniques for the analysis of process data, followed by the introduction of analysis techniques for multiple BI perspectives in chapter 8. The book closes with a summary and discussion in chapter 9. Throughout the book, (mostly open source) tools are recommended, described and applied; a more detailed survey on tools can be found in the appendix, and a detailed code for the solutions together with instructions on how to install the software used can be found on the accompanying website. Also, all concepts presented are illustrated and selected examples and exercises are provided. The book is suitable for graduate students in computer science, and the dedicated website with examples and solutions makes the book ideal as a textbook for a first course in business intelligence in computer science or business information systems. Additionally, practitioners and industrial developers who are interested in the concepts behind business intelligence will benefit from the clear explanations and many examples.