Customer Service Programs in ARL Libraries
| Title | Customer Service Programs in ARL Libraries PDF eBook |
| Author | |
| Publisher | Association of Research Libr |
| Pages | 110 |
| Release | 1998 |
| Genre | Academic libraries |
| ISBN |
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Quality Improvement Programs in ARL Libraries
| Title | Quality Improvement Programs in ARL Libraries PDF eBook |
| Author | |
| Publisher | Association of Research Libr |
| Pages | 148 |
| Release | 1993 |
| Genre | Academic libraries |
| ISBN |
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Mentoring Programs in ARL Libraries
| Title | Mentoring Programs in ARL Libraries PDF eBook |
| Author | Association of Research Libraries. Systems and Procedures Exchange Center |
| Publisher | Association of Research Libr |
| Pages | 86 |
| Release | 1999 |
| Genre | Academic libraries |
| ISBN |
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Special Collections in ARL Libraries
| Title | Special Collections in ARL Libraries PDF eBook |
| Author | Judith Michelle Panitch |
| Publisher | Association of Research Libr |
| Pages | 132 |
| Release | 2001 |
| Genre | Language Arts & Disciplines |
| ISBN |
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Training Library Staff and Volunteers to Provide Extraordinary Customer Service
| Title | Training Library Staff and Volunteers to Provide Extraordinary Customer Service PDF eBook |
| Author | Julie Beth Todaro |
| Publisher | ALA Neal-Schuman |
| Pages | 172 |
| Release | 2006 |
| Genre | Business & Economics |
| ISBN |
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A guide to training library staff that covers customer service essentials, general training guidelines, preparation, assessing and anticipating the needs of patrons, tracking and responding to feedback, planning self-development days, instituting continuous learning, and more. Includes resource tools.
Automating Preservation Management in ARL Libraries
| Title | Automating Preservation Management in ARL Libraries PDF eBook |
| Author | C. Brigid Welch |
| Publisher | Association of Research Libr |
| Pages | 202 |
| Release | 1993 |
| Genre | Academic libraries |
| ISBN |
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Video Collections and Multimedia in ARL Libraries
| Title | Video Collections and Multimedia in ARL Libraries PDF eBook |
| Author | C. Brigid Welch |
| Publisher | Association of Research Libr |
| Pages | 174 |
| Release | 1993 |
| Genre | Academic libraries |
| ISBN |
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