From an accomplished journalist, this illuminating chronicle of the trials, tribulations, and triumph of Zingerman’s—a beloved, $70 million-dollar Michigan-based gourmet food store with global reach—is “thoughtful reading for foodies and entrepreneurs” (Kirkus Reviews). Certain businesses are legendary, exerting immense influence in their field. Zingerman’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world.? Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard’s Satisfaction Guaranteed. Discover how by 2019, Zingerman’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman’s looks forward to a half century in business, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in everything you do.

A history of modern marketing, the dynamic processes of advertising, production, and sales that transformed turn-of-the century America.

Opposites attract in this playful and laugh-out-loud rom-com from Lambda Award finalist Karelia Stetz-Waters. Cade Elgin has a life and career in New York City, and she's determined to get back to both as soon as possible after her aunt's funeral in Portland. However, when she unexpectedly inherits her aunt's sex toy store -- and has to save it from foreclosure -- Cade realizes she's not going anywhere. But making Share the Love profitable won't be as easy as Cade had hoped. Her new partner has an infuriating lack of business sense, and an infuriating ability to turn Cade on. Selena Mathis knows that nothing is more important than saving Share the Love. Not her pride, not her inconvenient attraction toward her new business partner. Cade may be more buttoned-up than Selena usually goes for, but that doesn't mean she doesn't know how to turn the store around. But the more they work together, the harder it becomes for Selena to ignore her growing feelings for Cade. And she starts to wonder if there is something more important than saving Share the Love.

FINALLY -- A BOOK THAT REVEALS WHAT WOMEN TRULY WANT DURING SEX! Based on confessions and stories from hundreds of women, this book tells you everything: from how to become the perfect lover to what moves to avoid when wooing and seducing the woman of your dreams to what kinds of men women like most. Bestselling sex author Rachel Swift gives you reality-tested advice that's fun, frank, and lets you know... -- Whether size really matters -- The #1 position for women -- Why you should let her climax first -- Why humor is the ultimate aphrodisiac -- Why women insist on keeping the lights off -- Why self-pleasure gives her more frequent fulfillment than pleasure with a partner -- When her faked orgasm can actually be good for her -- and for you -- How to keep going for as long you both want -- The secret to male multiple orgasms -- The importance of communicating before, during, and -- most of all -- after sex.

Rev. ed. of: The ultimate sales letter: attract new customers, boost your sales. 3rd ed. 2006.

With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience. This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) – invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.